Technical Project Manager - Data Center (Remote)

• Why This Role Exists
• Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
• Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
• Tickets get lost between technical and commercial teams — this role closes that gap
• We are scaling and need a manager who can build process while staying hands‑on with clients

Key Responsibilities

• Client Ownership
• Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
• Lead client onboarding, scoping calls, and technical review meetings
• Translate client requirements into actionable work orders and internal tickets
• Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
• Build long‑term relationships that reduce churn and increase account expansion
• Project & Ticket Management
• Own the full ticket lifecycle in Jira, Service Now, or equivalent ITSM platform
• Create, assign, prioritize, and close tickets with clear documentation at every stage
• Track multi-workstream projects across planning, procurement, deployment, and sign-off
• Identify blockers early and coordinate cross-functional resolution without escalating everything upward
• Maintain a live project dashboard that clients and internal stakeholders can rely on
• Datacenter & Technical Operations
• Oversee on‑site and remote‑hands work: server rack/stack, hardware break‑fix, cabling, power, and cooling
• Review and validate work orders for technical accuracy before client‑facing delivery
• Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
• Ensure adherence to datacenter safety, change management, and access protocols
• Provide technical guidance to junior technicians and contractors on‑site
• Budget & Commercial Oversight
• Track project budgets, flag overruns, and submit change orders when scope shifts
• Review vendor invoices and validate against approved work orders
• Assist in preparing quotes and SOWs for new client engagements
• Maintain procurement records and ensure contract compliance for hardware and services
• Team Management
• Manage a team of technicians and/or project coordinators remotely that work onsite.
• Set weekly priorities, conduct 1:1s, and run shift/resource planning
• Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
• Identify skill gaps and work with leadership on training and hiring plans
• Required Qualifications
• 3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
• Direct client‑facing experience in a technical role — account management with a technical background, or technical ops with client exposure
• Hands‑on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
• Proficiency with ITSM/project tooling: Jira, Service Now, Zendesk, or equivalent
• Experience owning project budgets, SOWs, or vendor purchase orders
• Proven ability to manage and develop a small technical team
• Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
• Preferred Qualifications
• Experience in a managed services, colocation, or cloud infrastructure environment
• Familiarity with DCIM tools, asset management systems, or CMDB platforms
• Understanding of network fundamentals (IP allocation, VLAN basics, cross‑connects)
• Exposure to ITIL practices or formal change management processes
• Any relevant certifications: Comp TIA Server+, CDCP, PMP, ITIL Foundation
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