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- Aufgaben: Engage with customers, set up accounts, and support sales and operations teams.
- Arbeitgeber: Join RoamsysNext, a leader in web-based software for major mobile network operators.
- Mitarbeitervorteile: Enjoy flexitime, up to 30 days of vacation, free drinks, and remote work options.
- Warum dieser Job: Be part of a fun, collaborative team making an impact in the telecom industry.
- Gewünschte Qualifikationen: Must have a work permit for Luxembourg and strong communication skills; Excel experience is essential.
- Andere Informationen: Fluency in multiple languages is a plus; we value passion and teamwork!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Job description
At RoamsysNext, the difference between making good software and making great software, is our people. To expand our international team, we are looking for a highly accurate and reliable person to support our Client Service team. The team duties include customer support, customer account setup and the support of the Sales and Operations team. You'll be joining a highly supportive, growing team of web developers and telecommunication experts working on creative projects and products. We are looking for people who are powered by passion and eager to do the best work of their lives in a highly autonomous yet collaborative environment.
Key responsibilities
- Keep contact with customers to understand their needs and wishes and to meet deadlines
- Account setup for our fast-growing number of international customers
- Working and aligning with customers during the data migration process
- Supporting other teams: Operations, Sales and Customer Support
Your qualifications
- Work permit for Luxembourg
- Excellent interpersonal and communication skills as well as a customer focused mindset
- Fluent in English - German, French and/or Spanish is a plus
- Hands on experience and excellent skills in working with MS Excel
What we offer
Our office is open, highly collaborative and yes, fun! To support you at work we offer free water, coffee and tea, flexitime, up to 30 days holidays, luncheon vouchers and a competitive salary. Home office is possible within the framework of the legal regulations.
About RoamsysNext
RoamsysNext provides web-based software to all the major mobile network operators in the world. With more than 160 global customers (including Deutsche Telekom, Vodafone, Orange, Telefonica) and a highly successful business model we help our customers to connect to partner networks and simplify processes as well as making their networks more secure. Find out more at roamsys-next.com.
If you are interested in this position or would like to discuss other roles that we are currently recruiting for, please forward your CV for the attention of our CEO Michael Grasmück (jobs@roamsys-next.com).
Customer Account Manager Arbeitgeber: Roamsysnext
Kontaktperson:
Roamsysnext HR Team
jobs@roamsys-next.com
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Account Manager
✨Tip Number 1
Make sure to showcase your interpersonal and communication skills during the interview. Prepare examples of how you've successfully interacted with customers in the past, as this role heavily relies on understanding customer needs.
✨Tip Number 2
Familiarize yourself with RoamsysNext's products and services. Understanding their software solutions will help you demonstrate your enthusiasm for the company and how you can contribute to their success.
✨Tip Number 3
Highlight any experience you have with data migration processes. Since this role involves working closely with customers during data migrations, showing your knowledge in this area will set you apart from other candidates.
✨Tip Number 4
If you speak additional languages like German, French, or Spanish, make sure to mention this during your discussions. Being multilingual is a significant advantage in a role that deals with international customers.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Account Manager
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Account Manager position. Highlight key responsibilities and qualifications that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your relevant skills and experiences, particularly in customer support, account management, and teamwork. Emphasize your proficiency in MS Excel and any language skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a collaborative environment. Mention specific examples of how you've successfully managed customer accounts or supported teams in the past.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
Wie du dich auf ein Vorstellungsgespräch bei Roamsysnext vorbereitest
✨Show Your Customer-Centric Mindset
During the interview, emphasize your ability to understand and meet customer needs. Share specific examples of how you've successfully managed customer relationships in the past.
✨Demonstrate Your Communication Skills
Since excellent interpersonal skills are crucial for this role, practice articulating your thoughts clearly. Be prepared to discuss how you handle communication with clients and team members.
✨Highlight Your Technical Proficiency
Be ready to talk about your experience with MS Excel and any other relevant software. You might be asked to solve a problem or analyze data during the interview, so brush up on your technical skills.
✨Express Your Passion for Collaboration
RoamsysNext values a collaborative environment. Share examples of how you've worked effectively in teams and contributed to group success, showcasing your ability to thrive in a supportive setting.
