Student Success Advisor and Program Manager

ROBERTS WESLEYAN UNIVERSITY
Job Description

Job Title
Student Success Advisor and Program Manager Department : School of Nursing

Reports to: Status: Non-Exempt, 40 hrs/week
RN to BS Program Director
Dean, School of Nursing Revised: 08/24

Objective: Manage administrative services for the RN to BS and RN to MS degree completion
programs in the School of Nursing (SON). Perform critical administrative work of these programs,
including activities related to admission of students, support of currently enrolled students, the support
of full time and adjunct faculty in the RN to BS and graduate programs in the School of Nursing.

Administrative Support to the RN to BS and RN to MS Degree Completion Program

• Act as primary liaison between students, other departments, and faculty/adjunct faculty of
  the School of Nursing and University.
• Set, review and implement individualized program pathway calendars; provide to off sites,
  students, SON and campus offices.
• Create schedule of courses in consultation with Academic Program Directors.
• Collaborates with Program Directors to assign, schedule and confirm faculty.
• Monitor faculty loads and report concerns to appropriate Program Director and/or dean.
• Prepare reports as needed and/or requested by Program Director and/or dean.

Student Success Advising for RN to BS program:

• Meet with newly enrolled students to start academic planning, advise and register for courses
• Send registration information to newly accepted students.
• Communicate program information to currently enrolled students in the RN to BS Program.
• Process program and course registration, drop and withdrawal forms for RN to BS students.
• Maintain accurate and appropriate advising materials for the RN to BS program.
• Refer RN to BS students to appropriate on and off campus resources to meet individual needs
  (in consultation with faculty or program director).
• Maintain appropriate confidential records of student contact.
• In consultation with faculty, identify students who may be at risk and apply appropriate outreach
  strategies to mitigate attrition.
• Adopt best practices for proactive communication.
• Stay current in academic advising trends and practice.
• Work closely with program directors and communicate student concerns or questions.
• Collaborate with Registration Office to evaluate Transfer Credit Evaluations.
• Participate as a member of Prior Learning Assessment Committee.

Student Success Advisor and Administrative Manager 2

Preceptor and Internship Responsibilities

• Work with faculty and Program Directors to identify clinical practice experience placements.

Fiscal/Budgetary Responsibilities

• Coordinate contracts for payment of adjunct and overload for 9 programs.

Other

• Record minutes for the RN to BS Curriculum Committee meetings in the School of Nursing in
  absence of program coordinator.
• Provide excellent service for internal and external customers and maintain a welcoming and
  helping environment for prospective and current students.
• Track enrollment, graduation and other requested data for reports to accrediting bodies.

Qualifications:
Bachelor’s Degree with 3-5 years related work experience. Ability to represent the University and
the program in a positive and professional manner as well as provide excellent customer service.
Excellent computer skills: Microsoft Office Suite, Google suite, as well as the ability to learn and
master other University software as indicated. Strong verbal and written communication skills.
Strong attention to detail.

The approved rate for this position is: $19.00/hr-$19.50/hr

Consequence of Error
Being unorganized and not working in a timely manner will result in unsatisfactory service to
prospective student and present an unsatisfactory image of Roberts Wesleyan University to the
community with whom we collaborate to bring the School’s programs.

Level of Supervision
Broad direction provided allowing for independent decision-making and choices of method. Most
activities have standard instructions and procedures as a guide. Ability to make decisions
consistent with accreditation standards, regulatory bodies, and university policies and procedures
without supervision.

Directs Work of Others and/or # of Employees Supervised
Assigns work student office worker(s), students in Bell Program and volunteer(s).

Confidential Data
Has access to student and faculty personnel/academic information. Situations arise where student
confidentiality is warranted in School programs.

Mental/Visual Demand and Physical Effort
Able to move files, maintain and organize storage areas, lift textbooks and pack and lift materials for
orientation and informational meetings. Frequent interruptions. Must be accurate, meet deadlines, and
maintain confidentiality where appropriate. Ability to do computer work for extended period of time and
sustained concentration on some projects.

Environment
Office environment. Considerable noise pollution. Multiple interruptions during course of day.