pAt Bota Systems, we build force/torque sensors and the software that lets robots sense and learn from touch. Our customers range from research labs to industrial integrators, and they rely on us when something doesn’t work as expected. We’re looking for a Support Engineer who can get to the bottom of technical problems and leave customers more capable than before. /ppPosition: Support Engineer - Robotics Sensingbr/Location: Zurich, Switzerlandbr/Start Date: As soon as possible /ph3What you’ll do: /h3ulliOwn incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools /liliHelp customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses) /liliEscalate well-documented bugs and feature requests to engineering, and follow them through to resolution /liliTurn recurring questions into documentation, FAQs, and example code so customers can help themselves /liliJoin customer calls for setup, debugging, and onboarding, and feed what you learn back into the product /li /ulh3What you bring: /h3ulliA degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field, ideally 1-3 years of experience in technical support, field application engineering, or customer-facing engineering /liliSolid hands-on skills with Linux, Python, and ideally C++, and comfort debugging hardware-software systems /liliThe ability to explain technical issues clearly, in writing and on calls, to both researchers and industrial engineers /liliA structured way of working: you keep tickets organized, document what you find, and close the loop /liliFluent English; German is a plus /li /ulh3Nice to have: /h3ulliExperience with ROS 2, PLC programming, EtherCAT or other industrial communication protocols, and robot arms from major manufacturers /liliFamiliarity with force control or sensor integration /liliExperience with ticketing and documentation tools /li /ulh3What we offer: /h3ulliA key role between our customers and engineering team, with direct influence on product quality /liliHands-on work with state-of-the-art sensors, robots, and teleoperation setups /liliA small, highly technical team in Zurich /li /ul
Support Engineer - Robotics & Sensing Arbeitgeber: Roboticsconnected
Roboticsconnected bietet ein Umfeld, in dem Mitarbeiter sich stetig weiterentwickeln können. Durch fachspezifische Schulungen und Mentoring werden individuelle Wachstumschancen gefördert. Die Unternehmenskultur ist geprägt von Teamarbeit und Innovation.
