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The Position The GCS Senior Specialist is the third in the series of four jobs. The employee is involved in defining the work scope and works autonomously with little to no supervisor direction. Serves as a technical expert on customer IT/Network design and works on complex projects requiring broad knowledge of sequencing data systems.
The Opportunity Key Responsibilities
Provides on-market support by addressing complex Level 2 network/IT submissions independently with little or no direction
Analyzes and understands customer use cases, bioinformatics (BFX) pipelines, and application (App) data flow to define infrastructure requirements
Develops, documents, and iterates on comprehensive IT/Network guidelines for customer sites, including detailed plans for data storage and bandwidth capacity
Leads the global customer-site readiness process from an IT/Network perspective, ensuring all preparations are complete prior to customer installations
Creates, revises, and delivers curriculum for training sessions for affiliate teams on customer room readiness, network design, and IT guidelines
Participates in and leads design review teams to provide an IT/Network service perspective, reviews and approves design change content, and creates the required deliverables
Creates IT/Network service requirements on development projects and advocates for functional goals
Responsible for creating and updating service documentation, service manuals, and technical bulletins related to network/IT setup, configuration, and troubleshooting
Follows established Roche Quality System procedures in execution of work and identifies need for and creates new departmental procedures
Utilizes project management fundamentals to ensure assigned projects are completed properly and on time (with potential to lead GCS projects as a TPM)
Other duties as assigned by management
Who you are Required Qualifications & Experience Formal Training/Education: Bachelor’s degree (in Computer Science, Information Technology, Engineering, or similar technical degree) and 5 years of relevant technical support or IT infrastructure design experience (customer-facing role and incorporating experience with troubleshooting and training).
Knowledge, Skills, and Abilities
Advanced knowledge of enterprise networking, IT infrastructure, data storage solutions (NAS/SAN), and bandwidth planning principles
Strong understanding of customer IT environments, preferably in a diagnostics, life science, or regulated setting
Possesses good communication, organizational, logical thinking, and presentation skills. Communicates complex and unfamiliar ideas and solutions easily to users with little or no technical knowledge
Ability to work independently on assigned tasks of broad scope with minimal guidance or supervision
Normally receives little instruction on day-to-day work, determines methods and procedures on new assignments
Ability to interact with appropriate internal cross-functional groups, areas, and regions
Courteous and customer-oriented. Works to satisfy internal and external partners
Preferred Qualifications
Demonstrated knowledge of bioinformatics (BFX) workflows and sequencing applications (App)
Experience with Sequencing instruments and NGS technologies/workflow
Practical experience with Linux commands and navigating log files using CLI
Project management experience
Previous experience mentoring and/or training
Travel Requirements/Location Requirements
Location: Preferred in Bay Area, CA. Will also consider RDI or Penzberg
Travel time: 25% both domestic and international, required
This position does not offer relocation
The expected salary range for this position based on the primary location of California is $89,500 - $166,300.00. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Santa Clara. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
Who we are A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Equal Opportunity Statement Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
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Gcs Senior Specialist – Network/It Design - $89,500 - $166,300 A Year in Zug Arbeitgeber: Roche
Roche ist ein hervorragender Arbeitgeber, der eine inklusive und respektvolle Arbeitskultur fördert, in der jeder Mitarbeiter geschätzt wird. Als Biostatistiker (m/w/d) in der Forschung und Entwicklung hast du die Möglichkeit, in einem interdisziplinären Team an innovativen Lösungen zu arbeiten und deine Fähigkeiten kontinuierlich weiterzuentwickeln. Zudem bietet Roche zahlreiche Möglichkeiten zur beruflichen Entfaltung und unterstützt aktiv die persönliche Entwicklung seiner Mitarbeiter.
