Einleitung
In this role, you are responsible for ensuring the end-to-end execution of customer projects/contracts during the in-service phase. Your primary focus is to secure high levels of customer satisfaction by managing costs, quality, and timelines. Acting as a key interface, you will align internal departments, external partners, and customers to ensure operational excellence, manage service performance (SLAs), and drive continuous improvement through strategic change and risk management.
Aufgaben
Project & Service Delivery Management
- Lead end-to-end execution of customer projects during the in-service phase, balancing cost, timeline, quality, and customer satisfaction.
- Manage service and change-related topics, including impact assessments, documentation, and stakeholder alignment.
- Coordinate internal teams, external providers, partners, subcontractors, and branch offices as the central point of contact.
- Define service requirements, support procurement activities, and manage internal capacity planning to ensure smooth delivery.
SLA & Performance Management
- Monitor and manage SLAs and service contracts, from negotiation and alignment to management reporting.
- Analyze KPIs, conduct service reviews, and identify opportunities for service and process optimization.
- Develop problem and performance management frameworks, including deep-dive analysis and cost reporting.
Risk, Change & Problem Management
- Perform risk, root-cause, and variance analyses for project or service deviations and coordinate corrective actions.
- Oversee change management processes, including evaluation of change requests and coordination of technical and organizational workshops.
- Enhance problem and performance management practices to improve operational stability and service quality.
Customer Relationship & Communication
- Maintain professional customer communication through proactive account management, escalation handling, and regular status reporting.
- Serve as the key interface between customers, internal departments, external providers, partners, subcontractors, and branch offices.
#J-18808-Ljbffr
Service Delivery Manager (Airborne Communication Products) in Memmingen Arbeitgeber: Rohde & Schwarz GmbH & Co.
Als Werkstudent im Bereich Lieferantenmanagement & Exportkontrolle in München bieten wir dir die Möglichkeit, in einem dynamischen und unterstützenden Umfeld zu arbeiten, das auf kontinuierliches Lernen und persönliche Entwicklung ausgerichtet ist. Unsere offene Unternehmenskultur fördert kreative Ideen und innovative Ansätze, während wir dir gleichzeitig flexible Arbeitszeiten und die Chance bieten, an spannenden Projekten zur Prozessoptimierung und Digitalisierung mitzuwirken. Profitiere von einem engagierten Team, das Wert auf Zusammenarbeit legt und dir hilft, wertvolle Erfahrungen in der Exportkontrolle zu sammeln.
Kontaktdaten:
Rohde & Schwarz GmbH & Co. Recruiting-Team
