Service Delivery Manager (Airborne Communication Products) in Memmingen

Einleitung

In this role, you are responsible for ensuring the end-to-end execution of customer projects/contracts during the in-service phase. Your primary focus is to secure high levels of customer satisfaction by managing costs, quality, and timelines. Acting as a key interface, you will align internal departments, external partners, and customers to ensure operational excellence, manage service performance (SLAs), and drive continuous improvement through strategic change and risk management.

Aufgaben

Project & Service Delivery Management

• Lead end-to-end execution of customer projects during the in-service phase, balancing cost, timeline, quality, and customer satisfaction.
• Manage service and change-related topics, including impact assessments, documentation, and stakeholder alignment.
• Coordinate internal teams, external providers, partners, subcontractors, and branch offices as the central point of contact.
• Define service requirements, support procurement activities, and manage internal capacity planning to ensure smooth delivery.

SLA & Performance Management

• Monitor and manage SLAs and service contracts, from negotiation and alignment to management reporting.
• Analyze KPIs, conduct service reviews, and identify opportunities for service and process optimization.
• Develop problem and performance management frameworks, including deep-dive analysis and cost reporting.

Risk, Change & Problem Management

• Perform risk, root-cause, and variance analyses for project or service deviations and coordinate corrective actions.
• Oversee change management processes, including evaluation of change requests and coordination of technical and organizational workshops.
• Enhance problem and performance management practices to improve operational stability and service quality.

Customer Relationship & Communication

• Maintain professional customer communication through proactive account management, escalation handling, and regular status reporting.
• Serve as the key interface between customers, internal departments, external providers, partners, subcontractors, and branch offices.

Qualifikationen

Education & Experience

• You hold a degree in a technical or business field, or a similar professional qualification.
• You have proven project management/leadership experience (5+ years), preferably within a global organization.

Technical & Process Expertise

• Ideally, you are familiar with common support tools and ticketing systems and have initial experience working with public sector clients.

Analytical & Organizational Skills

• You possess excellent analytical, communication, and presentation skills, with a proven ability to prioritize tasks effectively.

Leadership & Collaboration

• Experienced in leading, motivating, and developing teams (technical or disciplinary), including conducting performance evaluations and cross-departmental cooperation.

Communication & Customer Focus

• You have a track record of building strong customer relationships and proactively improving customer satisfaction.
• Fluency (C1) in both German and English (written and spoken) completes your profile.

Bei Rohde & Schwarz fördern Chancengleichheit und begrüßen Bewerbungen von Menschen mit und ohne Behinderung. Wir bieten eine inklusive Arbeitsumgebung, in der alle Menschen ihre Fähigkeiten und Talente entfalten können, unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion, Weltanschauung, Alter, sexueller Orientierung, Identität und anderen Merkmalen.

Bei Rohde & Schwarz entwickeln und produzieren wir Lösungen in den Bereichen Test & Measurement, Technology Systems sowie Networks & Cybersecurity – mit der Vision einer sicheren und vernetzten Welt. Von der Software bis zur Endfertigung gestalten unsere über 15.000 Mitarbeitenden Produkte und Systeme, die die technologische Souveränität unserer Kunden aus Wirtschaft, Behörden und hoheitlichem Umfeld sichern und weltweit Standards setzen. Unser Headquarter liegt zentral in München und ist zugleich unser Hauptentwicklungsstandort. Unser Standort in Memmingen (Allgäu) ist für die Bestückung elektronischer Baugruppen, Mikrowellentechnik, die Endfertigung, den Endtest und die Auslieferung der meisten Rohde & Schwarz-Produkte zuständig. Aber auch Kunden außerhalb der Rohde & Schwarz-Firmengruppe können auf das große Know-how des Standortes zurückgreifen.

Unser Angebot

• Flexible Arbeitszeitmodelle
• Attraktive Vergütung
• Training & Weiterbildung
• Parkplätze
• Betriebliche Altersvorsorge
• Kantine/Cafeteria
• Gesundheitsvorsorge
• Betriebsarzt
• Gute Verkehrsanbindung
• Firmen-/Teamevents
• Betriebliches Vorschlagswesen
• Modernes Arbeitsumfeld
• Weihnachts- & Urlaubsgeld

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