Shaping the Future of Logistics- Your Career Starts at Röhlig
Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor‑made solutions that move the world forward. As a global, family‑owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.
Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust‑based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long‑term career while maintaining a healthy work‑life balance - because we believe success is best achieved together.
Global Key Account Excellence Manager (m/f/d)
As a Global Key Account Excellence Manager (m/f/d), you support the development and operational management of global key accounts, with a focus on automotive and industrial customers. You act as a central interface between customers, Röhlig country organizations, operational teams, products, and management, ensuring efficient processes, strong customer satisfaction, and sustainable account performance.
What you will do:
- Coordinate the day-to-day operational management of assigned global key accounts
- Build and maintain strong customer relationships and support new business opportunities
- Coordinate rates, tenders, offers, and trade lanes across the global network
- Prepare and manage KPIs, QBRs, customer reporting, and performance analyses
- Ensure accurate data, effective processes, and proper documentation across systems
- Coordinate customer‑specific IT, reporting, and operational solutions
- Drive cross‑functional collaboration between customers, countries, products, and internal teams
- Support customer trainings, webinars, and other account‑related activities
- Provide backup support to the respective Global Key Account Manager
What you bring:
- Several years of experience in freight forwarding, logistics, or operational key account management
- Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges
- Experience in global customer coordination and working across international, cross‑functional teams
- Strong analytical, reporting, and system/process management skills
- Excellent communication skills, with a proactive, resilient, and solution‑oriented mindset
- Fluent in English; additional languages are an advantage
- Proficient in Microsoft Office and comfortable working with digital tools and systems
- Experience with automotive or industrial customers is a plus
- Willingness to travel occasionally
What we offer you:
- A family‑owned company in a multicultural working environment, with strong family values, flat hierarchies, and short decision‑making processes
- Professional development opportunities combined with sustainable career planning, including talent development programs and potential international assignments
- An attractive compensation package, including holiday allowance, childcare allowance, company pension scheme with employer contribution, and occupational disability insurance
- Subsidized fitness opportunities through our partner network
- 30 days of annual leave, plus an additional day off on your birthday
- Work‑life and family support in cooperation with an external service provider
- Company bike leasing options
For further information about the position or the application process, please reach out to Alisa Arfmann (HR Specialist) alisa.arfmann@rohlig.com.
More information on www.rohlig.com .
We work continuously for more diversity and inclusion throughout the organization.
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