Group Sales Manager (US Remote)

Target, solicit and cultivate business within the group market segment, with efforts directed toward securing mid-week room night production and revenue generation, as well as securing group affiliated meeting and food & beverage revenues. Remote position requiring travel to resort 3-4 times a year.

Essential Duties and Responsibilities

• Solicit new and develop existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in scheduled sales meetings, pre-event meetings, training and other sales strategy related meetings as required.
• Develop & maintain knowledge of market trends, competition and customers.
• Responsible for conducting pre- and post-opening site inspections, and coordinating, orchestrating and hosting property and area familiarization trips and activities.
• Professionally represent the hotel in community and industry organizations and events.
• Proactively manage, qualify, and solicit all existing and new group accounts in assigned territory.
• Manage the preparation of proposals and contracts for the group market segment.
• Responsible for ensuring the closing of the sale, the collection of deposits, and prepayment of assigned accounts.
• Maintain and further develop group database.
• Ensure that accounts are rated according to Rosewood Hotels & Resorts coding system.
• Maintain a respectful working relationship with on‑property colleagues and facilitate flow of communication.
• Conduct sales calls on new and key accounts, including organizing sales blitzes in assigned territory with Regional Sales Office and sister properties.
• Solicit, organize, and participate in familiarization trips from key client base.
• Represent hotels at appropriate travel industry trade shows and conferences.
• Identify and participate in appropriate networking channels and action plans to maximize exposure/opportunity for Rosewood Baha Mar (i.e. Airlines, Visitor & Convention Bureaus and Destination Management Companies).
• Maintain knowledge of all Rosewood Hotels & Resorts to facilitate cross selling.
• Build relationship with sales counterparts from Regional Sales Office and sister hotels to relay leads and requests.
• Communicate need period dates and respond promptly to all leads.
• Prepare and submit timely monthly reports to Director of Sales.
• Recognize and include communication of market trends and competitive intelligence.
• Attend sales meetings and leadership training sessions as required.
• All other duties as required.

Required Skills

• Requires good communication skills, both verbal and written.
• Knowledge of all departments of the resort.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to establish, monitor and achieve goals.
• Ability to identify and develop accounts.
• Ability to act independently with minimal or no supervision.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel, Opera, and Delphi.
• Math skills, as well as budgetary analysis capabilities required.

General Skills

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize, organize and follow‑up on all actions.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guest service needs.
• Work cohesively with co‑workers as part of a team.
• Work with minimal supervision.
• Maintain confidentiality of guest and client information and pertinent hotel data.

Technical Skills

• Strong written and verbal communication skills.
• Exceptional interpersonal skills - able to represent the property in the community.
• Ability to prioritize and organize work assignments.
• Affinity for detail and to meet deadlines.