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- Aufgaben: Lead the reservations team to convert inquiries into bookings and manage administrative tasks.
- Arbeitgeber: Join a dynamic hotel known for its exceptional service and vibrant culture.
- Mitarbeitervorteile: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Warum dieser Job: Be part of a team that values growth, collaboration, and customer satisfaction.
- Gewünschte Qualifikationen: Fluent in English & German, with experience in property management systems.
- Andere Informationen: Ideal for those looking to develop leadership skills in a fast-paced setting.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Responsibilities:
- Respond to all reservation requests in a professional and engaging manner, with the goal of converting each inquiry into a confirmed booking by adhering to the hotel’s selling strategy. Ensure all necessary paperwork and administrative tasks are completed accurately for every reservation, and update information promptly in the property management system. Collaborate closely with the Reservation Manager to achieve these objectives.
- Provide training for all new agents and facilitate on-going training plans for each team member, maintaining the appropriate training records accordingly.
- Ensure information and training material is accurate, kept up-to-date, and accessible to the team.
- Ensure that all tasks are completed by the Reservation Agents as outlined in the shifts.
- Have an understanding of the department goals and projections for average rate and occupancy levels.
- Respond to all telephone call inquiries in an engaging manner whilst also adhering to the hotel’s call standards with the aim of converting the inquiry into a booking.
- Possess a comprehensive knowledge of the Opera property management system and the relevant sections of the SynXis central reservation system.
- Have working knowledge of the Online Travel Agent and wholesale extranet sites sufficient to access reservations details in order to input reservations into the property management system and verify bookings as part of an arrival check.
- Fluent in both English & German with strong communication skills.
- Proficient in using the Opera property management system and the relevant sections of the SynXis central reservation system.
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Reservations Supervisor Arbeitgeber: Rosewood Hotel Group
Kontaktperson:
Rosewood Hotel Group HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Reservations Supervisor
✨Tip Number 1
Familiarize yourself with the Opera property management system and SynXis central reservation system. Since these are crucial for the role, demonstrating your knowledge during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills in both English and German. Being fluent in both languages is essential, so practice engaging conversations to showcase your ability to connect with potential guests.
✨Tip Number 3
Understand the hotel's selling strategy and familiarize yourself with its goals regarding average rates and occupancy levels. This knowledge will help you align your responses to inquiries with the hotel's objectives.
✨Tip Number 4
Prepare to discuss your experience in training and mentoring team members. Highlight any previous roles where you facilitated training, as this is a key responsibility of the Reservations Supervisor position.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Reservations Supervisor
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Reservations Supervisor position. Highlight key responsibilities and required skills, such as proficiency in the Opera property management system and fluency in both English and German.
Tailor Your CV: Customize your CV to reflect your experience in reservations and customer service. Emphasize any previous roles where you managed bookings or trained team members, and ensure to mention your language skills prominently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your ability to convert inquiries into bookings. Mention specific examples of how you've successfully handled reservations or trained staff in the past.
Highlight Relevant Skills: In your application, make sure to highlight your communication skills and familiarity with reservation systems. Discuss your understanding of departmental goals and how you can contribute to achieving them.
Wie du dich auf ein Vorstellungsgespräch bei Rosewood Hotel Group vorbereitest
✨Showcase Your Communication Skills
Since the role requires strong communication skills in both English and German, be prepared to demonstrate your fluency during the interview. Practice answering common questions in both languages to show your versatility.
✨Familiarize Yourself with the Systems
Make sure you have a good understanding of the Opera property management system and SynXis central reservation system. Be ready to discuss your experience with these systems and how you've used them in previous roles.
✨Understand the Hotel's Selling Strategy
Research the hotel’s selling strategy and be prepared to discuss how you would apply it to convert inquiries into bookings. This shows that you are proactive and understand the business side of reservations.
✨Prepare for Training Questions
As the role involves training new agents, think about your past experiences in training or mentoring others. Be ready to share specific examples of how you’ve successfully trained team members and maintained training records.
