Manager, Entertainment Operations

h3This position is on – site in Basel Switzerland /h3 pJourney with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. /p pThe Royal Caribbean Group’s Celebrity Cruises Entertainment Team has an exciting career opportunity for a full-time Senior Lead, Entertainment Operations reporting to the VP, Entertainment. /p h3Position Summary /h3 pReporting to the VP, Entertainment for Celebrity Cruises, the Senior Lead, Entertainment Operations – River plays a pivotal role in shaping and operationalizing the entertainment vision for our River Cruise portfolio. This is a unique opportunity to help build and define a new facet of the Celebrity Cruises experience—where innovation, agility, and creativity are essential. Based in Basel, Switzerland and working in close partnership with the Miami headquarters, this leader will drive the evolution of entertainment and programming across the river fleet—balancing strategic direction with hands-on execution. /p pThe role requires an entrepreneurial mindset: someone who thrives in ambiguity, embraces discovery, rethinking the norm, and is energized by building new frameworks, partnerships, and guest experiences from the ground up through alignment with key stakeholders and strategic partners. This position will contribute not only to the delivery of exceptional, destination-driven entertainment that spans across foundational, itinerary based, and signature event activations, but also to the ongoing refinement of strategy, operating models, and best practices as the business continues to scale. This position will work closely with Product Development in Miami as well as any Product Development Partners in Basel to refine the strategy and review opportunities to adjust the product as we capture learnings, enter new destinations and manage partnerships. /p h3Essential Duties And Responsibilities /h3 ul liOversee the implementation and ongoing execution of entertainment programming across the river fleet. /li liSupport the ongoing development and evolution of Celebrity River entertainment programming in partnership with Product Development and key stakeholders. /li liEvaluate guest feedback, operational results, and destination opportunities to enhance programming and guest engagement. /li liProactively identify emerging trends, talent, and creative concepts and present recommendations to leadership. /li liAdapt entertainment best practices to the river environment while maintaining alignment with Celebrity brand standards. /li liCollaborate with vendors and cross-functional teams to curate experiences reflecting local culture and regional authenticity. /li liDevelop and maintain entertainment operating standards, processes, program assets, and supporting documentation. /li liManage entertainment-related SOPs, program materials, audits, and vessel support initiatives. /li liServe as the primary shoreside contact for operational issues, contingency planning, and entertainment service recovery. /li liEnsure Cruise Directors and shipboard teams are trained, supported, and operating in alignment with established standards and expectations. /li liOversee Cruise Director delivery of activity programming in partnership with the Activities team. /li liCoordinate the day-to-day live music operation, including recruitment support, agency coordination, scheduling, deployment and performance oversight. /li liLead the curation and execution of shipboard background music in collaboration with Product Development, Broadcast, Live Music and external partners. /li liSupport onboard entertainment media delivery, including television content, films, digital signage, promotional assets and special event broadcasts, ensuring a consistent and high quality guest experience. /li liSupport forecasting and management of entertainment-related budgets, including talent, travel, vendor, broadcast and operational expenses. /li liEstablish and monitor performance metrics to evaluate program effectiveness and guest satisfaction. /li liUse data-driven insights to identify opportunities for operational improvement and program optimization. /li liPartner with Entertainment, Hotel Operations, Food Beverage, Onboard Revenue, Product Development, Marketing, Legal, Finance and other stakeholders to support integrated guest experiences. /li liCollaborate with Miami and Basel teams to ensure alignment of strategy, execution and operational standards across the fleet. /li liContribute to the development of scalable organizational practices and support future team growth as the river business expands. /li liEmbrace a test-and-learn approach to continuously improve the guest experience and operations. /li /ul pPerforms other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. /p h3Qualifications Education /h3 ul liProven experience in entertainment operations, programming or talent management within ocean/river cruise, hospitality or adjacent industries. /li liDemonstrated ability to build or scale programs, processes or experiences in evolving environments. /li liStrong commercial and creative acumen, with a deep understanding of guest experience. /li liEstablished network or familiarity with talent sourcing, agencies and entertainment trends—particularly within European markets. /li liExceptional stakeholder management and communication skills, with the ability to influence across functions and levels. /li liAnalytical mindset with the ability to translate insights into action. /li liBachelor’s degree in a related field or equivalent professional experience. /li liWorking knowledge of German is preferred, along with proficiency in one or more of the following languages: French, Portuguese, Dutch, Hungarian, Romanian, Bulgarian or Serbian. /li /ul h3Financial Quantitative Responsibilities /h3 ul liResponsible for forecasting and managing entertainment programming budgets, including talent, travel, broadcast and operational costs. /li /ul h3Internal / External Relationships /h3 h3Internal /h3 pEntertainment (Live Music, Headliners, Enrichment, Broadcast, Technical, Theatrical Production), Hotel Operations, Onboard Revenue, Food Beverage, Marketing, Product Development, Legal, Finance, HR, Groups Charters, Newbuild Refurbishment, Shipboard Personnel /p h3External /h3 pTalent agencies, performers, production partners, content creators, entertainment vendors, festival organizers and strategic partners. /p h3Working Conditions /h3 pBased in Basel with regular collaboration across global time zones. This role requires 25-30% international travel and time onboard vessels, as well as engagement with industry partners and talent markets. /p pThe physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen and assess information. /p pThe employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision and ability to adjust focus. /p pbWe know there's a lot to consider. /b As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. /p pIt is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. /p #J-18808-Ljbffr