Reservations Supervisor (m/f/d)

Overview

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. We keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic ? You believe that your work should be a place with personality and soul , where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse .

We are a fast‑growing hospitality group with existing hotels and workspaces in some of

Europe's most exciting locations and many more projects under construction. We break new ground with our

Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Our Ruby Ninu Workspace and Corporate Office on the beautiful island of Malta work in concert with teams in Munich on all front‑office, marketing and revenue activities.

The central reservations department processes booking enquiries and incoming payments for room reservations across all our hotel locations.

Responsibilities

• Support your team with day‑to‑day booking tasks and confidently manage enquiries, no‑shows, cancellations, and special cases.
• Ensure the quality of the booking system, check payments and invoices, and keep our booking guidelines up to date.
• Manage your shift with a clear overview, allocate tasks effectively and bring clarity to a dynamic day‑to‑day operation.
• Serve as a valued point of contact for team members, guests, corporate clients and OTAs, handling complex enquiries and guest feedback.
• Support induction processes, deliver training and provide feedback, thereby fostering knowledge, motivation, team spirit and professional development.
• Analyse reports and forecasts, identify patterns and thereby improve our processes and systems in line with our Lean Luxury principle.
• Ensure a professional yet warm guest journey across all communication channels.
• Actively contribute to projects, conduct interviews and support the professional development of your team members.

Qualifications

• Completed a vocational qualification in the hotel or catering industry.
• Several years’ experience in hotel reservations or guest services, and have already led your first teams in a professional capacity.
• Professional, warm manner and the ability to strike the right note in every situation.
• Analytical, work in a structured manner and place great importance on quality and accuracy – both in your own work and within the team.
• Talent for recognising potential, supporting your team with enthusiasm, and sharing your knowledge with others.
• Comfortable using digital tools; MS Office and PMS systems are part of your everyday work.
• In‑depth understanding of hotel operations, policies and processes, and apply this knowledge with confidence.
• Fluent in English; German language skills are a plus.
• Bring your personality, smile, and ideas – personality matters at Ruby.

Benefits

• Relocation service to make your move to Malta smooth.
• Staff rates – for you and your travel buddy.
• Profit‑sharing bonus – your account grows when Ruby grows.
• Mobility allowance.
• Innovation: Lean Luxury, paperless, cashless – we keep evolving.
• Diversity, Equity & Inclusion

We believe that you can love whoever you want, decide how to be addressed by pronouns, and be proud of your heritage and culture.

You do not have to justify your religion or worldview.

You are good, just as you are, and you make our team and Ruby's diversity unique.

We do not tolerate racism, sexism, heterosexism, antisemitism or any other kind of discrimination.

We also stand against all isms. Your voice matters; we care about inclusion and respect for every individual here.

#J-18808-Ljbffr