Community Specialist

Community Specialist

The front page of the internet brings over 430 million people together each month through their common interests, inviting them to share, vote, comment, and create across thousands of communities. Come for the cats, stay for the empathy.

We are seeking a strategic community management and operations expert to join the International Community team and help grow globally beyond the US. As an integral part of the International Community team, this role plays a key role in helping realize its mission: bringing community and belonging to everyone in the world.

As the Community Manager, you will be at the forefront of jumpstarting and fostering local communities. You will be an expert of the German market, proficient in English, and focused on proactive initiatives to build bridges with local volunteer moderators and innovate, iterate, refine, and scale our international consumer playbook. The insights derived from your relationships and experiments will help accelerate our growth in Germany.

This is a rare opportunity to join a new team at one of the most influential consumer products on the internet. If developing and proving out a community relations and growth playbook in close tandem with Product that unlocks the next hundreds of millions of global users excites you, then you’ve found the right place!

Responsibilities

• Gain a deep understanding of the market to identify user and local moderator challenges, and market opportunities.
• Iterate, innovate, and scale the consumer growth playbook by recognizing new opportunities, suggesting bold ideas and programs, and persuading internal teams to align on new plans.
• Build strategic plans to cultivate, recruit, educate, and grow a local community of moderators. Implement a conversion funnel designed to onboard power users and external creators, transforming them into active moderators.
• Communicate quantitative and qualitative insights to optimize and improve the international consumer growth playbook.
• Be obsessive about achieving aggressive goals and outcomes.
• Analyze quantitative and qualitative data, set KPIs, and execute impactful community initiatives: leverage data to uncover community and moderator insights that will influence the direction of the local team in the market.
• Work cross-functionally with Product, Community, Engineering, Marketing, Safety, and BD.

What We Can Expect From You

• 5+ years of community development, project management, growth, operations, or product consulting experience with a track record of community-led projects that have driven business impact.
• Deep knowledge and understanding of German culture, including current events, politics, customs, traditions, language, topics of interest, and taboos.
• Nuanced comprehension of the digital landscape and the cultural intricacies inherent within it, including awareness of internet culture specific to Germany and other DACH countries and an appreciation for the diverse cultural facets shaping contemporary society.
• Succinct and persuasive communicator: able to collaborate effectively across internal teams, local users, moderators, partners, content creators, influencers, etc.
• Results-obsessed: demonstrates outstanding execution and high attention to detail.
• Deep interest in developing and driving projects, framing issues and seeking solutions, testing hypotheses, and iterating on process improvements.
• Proficiency in German & English and based in the EU time zone.

Bonus Points

• Experience being a power user of the company.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Project Management

Industries: Social Networking Platforms

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