Leave Specialist - REMOTE

Job Description

Manage full cycle leave of absence cases via Service Now for all of the United States plus Canada.

Case load average is 150+ cases and the specialist handles the case from intake to eligibility checks, sending required notices customized by State, to reviewing medical certification documents for accuracy, making approval/denial decisions and providing guidance and support to managers and employees to address any inquiries or issues related to leave of absence and ensure employees’ positive experience.

Serve as the primary point of contact for managers and employees throughout the leave of absence process.

Process and approve leave of absence transactions in Workday.

The Leave Specialist will perform a variety of both routine and complex administrative and professional work and serve as a subject matter expert on the leaves process as well as State and Federal leave laws.

Remote Work

REMOTE work from HOME.

Essential Functions

• Facilitate the leave of absence process company-wide. Perform individualized leave assessments, resolve issues, and escalate cases as appropriate
• Monitor work queues appropriately and prioritize cases as required.

Manage extensive phone, email, and case management communications with employees and managers, with the ability to multitask across cases.

• Process and approve leave transactions in Workday (requests, returns, modifications) accurately and quickly.
• Maintain information/documentation in case management system to track and ensure accurate and timely case management.
• Provide counseling and coaching for managers and employees around taking leave, types of leave and eligibility, as well as modifying leaves to ensure a smooth transition and leave process.
• Additional Responsibilities
• Identify areas for continuous improvement within internal operations, processes, etc.
• Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences.
• Participate in other activities, projects and growth initiatives within the Compliance or Employee Services area.

Skills and Abilities

• Strong knowledge of federal and state absence laws and regulations
• Strong organizational and analytical skills
• Strong written, verbal communication and interpersonal skills
• Ability to establish and maintain effective working relationships with employees, managers and HR teams
• Ability to handle confidential, sensitive, and personal information appropriately
• Ability to work in a timely and organized manner to meet mandatory deadlines
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Ability to work independently and as a member of a team
• Advanced knowledge of federal and state absence laws and regulations
• Experience with Microsoft Office products (Word, Excel, Power Point); familiarity with Workday and/or Service Now is a plus (intermediate required)
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) (intermediate required)

Qualifications

• Bachelor’s degree required or equivalent experience in Human Resources or related field
• Three (3) years or more HR generalist or HR compliance role (e. g. leave of absence, ADA, Employee Relations) required
• Three (3) years or more Demonstrated experience facilitating leave of absence processes including coaching/consulting others required
• Three (3) years or more Experience in interpreting and ensuring human resources regulatory compliance required
• One (1) year or more Experience in high volume, complex case management required
• Advanced knowledge of federal and state absence laws and regulations required
• Experience with Microsoft Office products (Word, Excel, Power Point); familiarity with Workday and/or Service Now is a plus (intermediate required)
• Experience working in case management and HRIS systems (Service Now, Workday, etc.) (intermediate required)
• Professional in Human Resources (PHR) Certification
• EEO and Equal Opportunity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

#J-18808-Ljbffr