S23 - Telecoms
Global Account Manager
Location: Hamburg, Germany (Hybrid)
Salary: €95,000 - €110,000 Base + Bonus + Car Allowance
About the Role
A global telco company is looking for a Global Account Manager to lead strategic relationships with some of its largest global enterprise customers. This is a senior, high-visibility role covering digital transformation across connectivity, cloud, security and collaboration, with real accountability for account growth and coordination across multiple geographies.
You'll report to the Director, Regional Head of Global Accounts in Continental Europe, sitting within the Customer Success Group's Global Account Management team. Automotive sector experience, particularly with accounts like Volkswagen Group or Continental Group, is a strong plus given the portfolio you'll be working with.
Key Responsibilities
- Own and lead the global relationship for a set of strategic accounts spanning multiple geographies
- Build trusted relationships with key decision-makers and drive C-level engagement to co-create digital roadmaps
- Identify and pursue upsell, cross-sell and new business opportunities across connectivity, cloud, cybersecurity, IoT and unified communications
- Build long-term (2-3 year) strategic account plans, with an ambition to grow each account toward $50M in revenue
- Lead client negotiations and manage deal progression, aligning bid management, solutions, legal and commercial teams
- Lead and motivate account managers across multiple geographies to ensure consistent account management
- Own commercial performance, pipeline and account health in Salesforce, reporting on progress and market trends
- Negotiate global contracts and ensure governance against global SLAs and commercial frameworks
What We're Looking For
- Bachelor's degree in business, marketing or a related field; MBA preferred
- 12+ years of experience in enterprise sales, strategic account management or global client services
- A track record of managing complex, multi-country accounts and hitting sales targets
- Strong business acumen and understanding of global market dynamics
- Excellent communication, negotiation and stakeholder skills; additional languages a plus
- Fluent in German and English
- Background working with cloud, IT, systems integration or telecoms organisations in an account management capacity
- Experience in large enterprise environments, ideally with automotive accounts
- Willingness to travel internationally as needed
Why Join?
- Own strategic relationships with some of the world's largest enterprise accounts at a $2.7bn+ listed digital infrastructure business
- Real influence over multi-million euro account growth, not just account maintenance
- Sell across one of the broadest portfolios in the industry: network, cloud, cybersecurity, IoT and UC
- Backed by a network present in over 200 countries, carrying around 30% of the world's internet routes
- Genuine scope to shape strategy across multi-geography accounts rather than just executing someone else's plan
- Competitive base plus bonus and car allowance
