Job Title
Technical Support & Training Manager
About the Company
Our client is a leading manufacturer of premium, low‑maintenance building materials, best known for replacing traditional wood with engineered, sustainable alternatives in outdoor living and exterior construction.
Headquartered in the US, they have an extensive presence across Europe and provide key clients with premium decking, railing, cladding, and outdoor systems.
Location and Work Model
Germany | Remote
Remuneration:
EUR 95,000 to 105,000 base
About the Role
The Technical Support & Training Manager is responsible for technical excellence, training standards, certification programs, and product compliance for products across European markets.
The role acts as a key technical and operational interface between:
- European distributor network
- Installer community
- Sales and specification teams
- Manufacturing and technical teams in the USA
There will be a strong focus on Germany and strategic European markets.
The role reports to the VP International Sales & Marketing, located in Czech Republic.
Key Responsibilities
Technical Support (Europe)
- Act as the primary technical authority for products in Europe
- Provide advanced technical support to:
- European distributors
- Installation companies
- Internal sales and specification teams
- Ensure correct product application, installation standards, and technical compliance
- Support resolution of complex technical issues on site and remotely
Training & Installer Certification
- Define, implement, and continuously improve European training and installer certification programs
- Deliver professional technical trainings for:
- Distributor sales teams
- Installation companies
- Internal commercial teams
- Develop and maintain training materials, manuals, and technical documentation
- Ensure consistency and quality of training content across Europe
Product Certification & Compliance (Europe)
- Take full responsibility for product certification on European markets
- Coordinate certification requirements (e.g. CE, local standards, approvals) across different European countries
- Act as the main European contact for product certification
- Work closely with the manufacturing and technical teams in the USA to:
- Align product specifications with European requirements
- Support testing, documentation, and certification processes
- Implement product updates or changes required for European compliance
- Ensure ongoing compliance of existing and new products in Europe
Sales Support & Installer Network Development (Germany)
- Support German sales activities through technical expertise and training
- Develop, expand, and structure the network of installation companies in Germany
- Ensure installers are trained, certified, and technically supported
- Support demand generation for the German distributor
Requirements and Qualifications
- Bachelor or Master’s in a technical field and proven client-facing experience
- Very good understanding of decking and cladding solutions and their customers across Europe
- Commitment to staying updated with industry trends.
- Fluent English & German
Preferred Qualifications
- Working Knowledge of MS Excel, MS PowerPoint, MS Outlook.
- Flexibility to handle diverse challenges and environments.
Kontaktdaten:
Safeguard Global Recruiting Recruiting-Team
