Salesforce Consultant Service Cloud (m/f/x)

Munich and all our other German locations

Do you want to shape the customer service of the future? In this role, you will analyze and optimize service processes, develop scalable solutions on the Salesforce platform and take on technical responsibility in multi-cloud projects. Apply now and become part of our team!

Your tasks as Salesforce Consultant Media Cloud (m/f/x)

As a Senior Consultant for the Salesforce Service Cloud (m/f/x), you will advise our customers on the analysis, optimization and digitalization of their service processes. You will bring a deep understanding of processes, industry knowledge and best practices to develop scalable and user-centric solutions – always in close collaboration with project management and other cloud streams. In complex transformation projects, you take on technical responsibility for the service area and accompany our customers through the change.

This is how you help us make digitalization tangible:

Carry out requirements surveys in the customer service environment

Analyze and redesign service processes according to best practices

Take technical responsibility for the service stream in multi-cloud projects

Advise on the optimal use of Salesforce Service Cloud functions (e.g. case management, omni-channel, flows, knowledge management, CTI, digital engagement, agent workspace, Einstein bots)

Work closely with project management, development and other specialist departments

Play an active role in the further development of our service portfolio and coach younger team members

This is what you should bring with you:

Several years of experience in consulting and implementing Salesforce solutions, especially with the Service Cloud

Sound knowledge of customer service and the associated processes

Experience in the technical management of the service area within larger Salesforce projects

Ability to precisely grasp customer requirements and translate them into sustainable solutions

Strong communication skills, advisory skills and customer orientation

Ideally Salesforce certifications such as Service Cloud Consultant, Administrator or Platform App Builder

This is what you can expect from us:

Our Fiverspirit

Work in a dynamic, international team with flat hierarchies and an appreciative corporate culture

Exciting perspectives

Plan your further career path with us in your permanent employment relationship

Monetary appreciation

You will receive an attractive compensation model including a performance-based bonus

Time flexibility

In addition to 30 days of paid vacation, support services for parents, Fiver Days, you also have the option of sabbatical and Unpaid Leave with us

Local flexibility

Our hybrid work model gives you the flexible choice between home office and office. In addition, you have the freedom to work remotely within the EU for up to 4 weeks per year

Extensive onboarding

Look forward to an exciting onboarding with subsequent academy program and personal buddy for the first few months

Thoughtful continuing education

Variety of training and certification opportunities including continuing education budget and 2.5 days annually for training and preparation for Salesforce certifications.

Team events

Experience many unique moments with us such as at our summer event, Christmas party, Salesfive & Friends events and many more.

It is important to us that your benefits fit you and your life situation. That\’s why you can put together your own individual package.

That sounds like what you are looking for? Click here to go to our application form.

We are looking forward to getting to know you, your strengths and your talents. Use our application form to send us your documents.

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