Account Executive - Service Cloud / Field Service

Salesforce, the Customer Success Platform and world\’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!
Salesforce is looking for talented, hardworking individuals with great energy, leadership and initiative to drive market success for the fastest growing Salesforce application: Service Cloud
As an Account Executive (Service Cloud) you will be part of a team focusing on the German market. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in Service Cloud Sales and the customer owning core sales teams.

Responsibilities:

• Demand Generation:
  • Identify opportunities for Service Cloud in existing Salesforce Customer base
  • Create new leads from systematical prospecting of Service leaders
  • Leverage business from new & established relationships.

• Customer Focus
  • Define the contribution of a service transformation to an overall account specific vision and plan
  • Define and pitch the specific value of a service transformation to prospect’s management
  • Build trusted relationships with Head of Service, understanding their challenges and demand
  • Strategise, negotiate & close business on VP and CxO level

• Scale your business
  • Define and execute a plan to accelerate growth of our already fastest growing solution
  • Be top of mind at your peers in the extended sales team
  • Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques

• Trusted advisor
  • Be a trusted advisor for service transformation to our customers and prospects
  • Evangelise the radical transformation in field service in customer meetings, on fairs or events
  • Have a specific point of view on the future challenges and opportunities in customer service

Required Skills:

• Strong track record of successful selling Service solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise
• Proven understanding of Service Business, Service Operations as well as buyer\’s profiles
• Great communicator in fluent German & English is an absolute must
• Strong analytic and task solving skills and the ability to succeed in a fast paced environment.
• Proven ability to work well as part of an extended sales team.
• Extensive background in service applications and/or operational Customer Service Management
• Fluent in English and German

Benefits:

• Very competitive compensation package, car allowance and employee stock purchase plan
• Great company culture in a world leading \“best place to work\“
• Ramp up schedule including training boot camp and continuous sales and product training
• Career advancement in a fast paced and rapidly growing organization

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