Assistant Relationship Manager, Private Banking (80-100%) in Zürich

Job Details: Assistant Relationship Manager, Private Banking (80-100%)

Full details of the job.

Posting Title

Posting Title Assistant Relationship Manager, Private Banking (80-100%)

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About Sygnum

Sygnum is a global digital asset banking group, founded on Swiss and Singapore heritage. We empower professional and institutional investors, banks, corporates and DLT foundations to invest in digital assets with complete trust. Our team enables this through our institutional-grade security, expert personal service and portfolio of regulated digital asset banking, asset management, tokenization and B2B services. In Switzerland, Sygnum holds a banking licence and has CMS and Major Payment Institution Licences in Singapore. The group is also regulated in the established global financial hubs of Abu Dhabi, Luxembourg and is registered in Liechtenstein. We believe that the future has heritage. Our crypto-native team of banking, investment and digital asset technology professionals are building a trusted gateway between the traditional and digital asset economies that we call Future Finance. To learn more about how Sygnum’s mission and values are shaping this digital asset ecosystem, please visit sygnum.com and follow us on LinkedIn and X.

Our Values

A key pillar of our success are the Sygnum values that define and unite us a team. We proudly call them our SYGN values:

• S stands for the importance we hold in Seeking and seizing opportunities, and the way we take personal ownership for delivering results for our clients;
• Y represents the way we say Yes to maintaining the highest level of integrity and fairness in everything we do. Sygnumers always display confidence without attitude;
• G reminds us to always Grow and win together. We only succeed by supporting each other and challenging ourselves, and our team-mates, to reach for new heights;
• N is here for Nose for value because we are always looking to focus on what matters most to our clients, partners and team.

Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to "grow and win together", we fully embrace an equal opportunity mindset in the way we onboard, develop and promote our team members.

About the role

About the role Sygnum has one of the most diverse teams in the industry. Diversity plays a central role in keeping our work culture open, our teams productive and energised, and our solutions at the forefront of the industry. In the spirit of our SYGN value to "grow and win together", we fully embrace an equal opportunity mindset in the way we onboard, develop and promote our team members.

We’re looking for an Assistant Relationship Manager with interest about the digital assets space to join our Private Banking team to strengthen our relationships with private clients.

• You will actively support the Relationship Management team in the day-to-day business and assist in the preparation of client visits as well as the management of client dossiers.
• You will be in telephone, e-mail, and face-to-face contact with our valued clients.
• You will be involved in the onboarding process, the initiation and monitoring of transactions, meetings with prospective and existing clients, as well as in various other processing and trouble-shouting cases.
• You will also have the opportunity to work on projects and get to know various internal interfaces, maintaining cross-team/unit collaboration.
• Support on the client onboarding process together with internal stakeholders (Legal & Compliance, Operations) and external service providers.
• Processing fiat and digital asset orders, trades, transactions, payments, as well as post transaction AML monitoring.
• Maintain and update the CRM for accurate recordkeeping of all client instructions, details, and preferences.
• Full adherence at all times to compliance, legal guidelines, internal rules, regulations and policies.

• A completed apprenticeship or bachelor’s degree in a position relevant field
• You have at least 1-2 years of experience in client servicing/customer care of private or institutional clients within a (Swiss) financial institution
• Experience in onboarding clients (private clients or legal entities) and familiarity with the Swiss banking regulations and onboarding documents, in particular CDB 20
• Previous experience in working with core banking systems, in particular Finnova is a plus
• Curiosity and enthusiasm to get to know the world of Digital Assets and gain expertise in our product and service offerings
• A positive, forward-thinking personality having a proactive can-do attitude and a great team player
• Goal and results oriented with an entrepreneurial mindset, excellent organisational skills, and able to work independently and accurately even when under pressure
• Language skills: fluency in English is mandatory. Additional language skills are advantageous

Our Offer

Joining Sygnum means being part of a dynamic, global team that is building a trusted gateway between the traditional and digital asset economies. Working at Sygnum, you will experience our fast-paced, exciting work environment that embraces meritocracy and collaboration and open communication. Alongside our ambitious long-term mission, we also come together for reaching important milestones and annual crypto-industry anniversaries like Bitcoin Pizza Day, and regularly celebrate together at themed company events as part of our journey to shape Future Finance.

Sygnum offers a comprehensive package of benefits for all team members. They include:

• Attractive combination of market salaries and entrepreneurial incentive scheme
• Flexible/Work at home policies
• Professional development via Mentoring and Buddy programs
• One-month fully paid sabbatical after five years of continuous employment

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