Senior Manager, Solutions Builder

About The Role

Salesforce is hiring a Portfolio Leader to directly manage and grow a team of technical AI specialists deploying Agentforce solutions inside complex customer environments.

This is a hands‑on leadership role for someone who can drive engineering excellence while operating at the executive level.

It is not a traditional people manager, but a mission‑critical multiplier on the agentic frontier.

Responsibilities

• Own the capacity planning, talent acquisition, and staffing to ensure cross‑functional squads can deploy Agentforce at enterprise scale.
• Set engineering standards and unblock complex customer deployments.
• Design a culture of builder‑centric engineering that iterates fast and continuously uplifts the team.
• Partner with Product and Engineering on pilot programs and beta rollouts to shape the Agentforce core roadmap.
• Recruit, mentor, and develop Technical and Strategic Builders to deliver production‑ready systems.
• Monitor key delivery metrics, coach teams on optimization, and run hard on complex customer escalations.
• Serve as the final technical escalation point with deep architectural judgment across the Salesforce platform, LLM techniques, data pipelines, and agentic orchestration.
• Unblock complex data readiness, tool integration, and multi‑agent orchestration challenges.
• Build and anchor executive‑level relationships within customer portfolios, ensuring activation and sustained production value.
• Operate the account portfolio with engineering rigor to accelerate progress toward customer business outcomes.
• Partner with Services, Account Success, and Product teams to move customers from pilot to production quickly.

Qualifications

• 4+ years of direct people management or high‑impact technical leadership steering cross‑functional engineering or technical teams.
• Fluent in German and English.
• Deep architectural understanding of AI, LLMs, and the Salesforce ecosystem with hands‑on experience in enterprise software implementation, data modeling, API integration, and AI deployments.
• Direct, hands‑on experience architecting or deploying Salesforce Data Cloud and the Agentforce platform.
• Strong background navigating high‑touch customer strategies at a global level with exceptional executive‑level communication and influence skills.
• Exceptional problem‑solving instincts, extreme resourcefulness, and a ship‑it mindset.
• Nice‑to‑Haves
• Experience building multi‑agent systems, prompt engineering pipelines, or deterministic AI guardrails.
• Familiarity with cloud data platforms (Snowflake, Databricks, Big Query) and enterprise data pipelines.
• Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud, or Agentforce Specialist).
• Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment.

What does that mean exactly?

It means that at Salesforce, we believe in equality for all.

And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.

Know your rights: workplace discrimination is illegal.

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.

It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.

The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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