Overview
In this role you enable customers to boost safety, efficiency, and sustainability using Samsara’s IoT platform. You’ll work across Sales, Support, and Product to tailor solutions for key accounts in Germany and nearby regions. You’ll lead strategic engagements, run executive reviews, and run workshops to uncover value and drive adoption. You will mentor teams and champion Samsara’s culture as you scale with a hyper-growth company. This is a cross-functional, high-impact role with a strong emphasis on long-term partnerships and customer outcomes.
Leistungen / Benefits
- flexible working model
- remote work options
- professional development stipend
- comprehensive health and parental leave
- equity for eligible roles
- above-market total compensation
Verantwortungsbereiche
- Ensure customers increase safety, efficiency, and sustainability with Samsara’s IoT platform
- Create joint success plans with objectives, metrics, and timelines and remove barriers to value
- Coordinate executive business reviews with customer leadership and Samsara executives
- Lead workshops to analyze current operations and suggest workflow improvements
- Deeply understand platform capabilities and translate them for diverse industries
- Mentor the wider Customer Success and Support teams
- Promote Samsara’s cultural principles as the company scales globally
Zentrale Anforderungen
- 4+ years of experience in senior Customer Success, account management, or strategic consulting; Enterprise SaaS experience preferred
- Strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating with executives and product/engineering teams
- High initiative, proactive and able to thrive in a fast-paced, changing environment
- Bachelor’s degree from a 4-year institution
- Fluency in German required
- Relationship building
- Effective communication with diverse stakeholders
- Problem-solving and solution orientation
- Diplomacy under pressure
- Experience with Enterprise SaaS products
- Experience supporting or working with technical products
Enterprise Customer Success Manager in Koblenz Arbeitgeber: Samsara
Samsara ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, an der digitalen Transformation von Branchen zu arbeiten, die für die globale Wirtschaft entscheidend sind. Mit einem flexiblen Arbeitsmodell, umfangreichen Entwicklungsmöglichkeiten und einer Kultur, die Teamarbeit und Innovation fördert, können Sie Ihre Karriere in einem dynamischen Umfeld vorantreiben. Bei Samsara werden Ihre Beiträge geschätzt, und Sie haben die Chance, in einem hochqualifizierten Team zu wachsen und echte Auswirkungen auf die Welt zu erzielen.
