Position Summary
The Sales Operations team collaborates with all product divisions within Samsung Semiconductor Europe to drive business successand deliver best-in-class operational excellence to both our internal and external customers.
As a Sales Operations Specialist in our team, you will play a key role in driving customer satisfaction and fueling growth across the EMEA organization. This is an exciting opportunity to thrive and make an impact within a vibrant, diverse, and multicultural environment.
Please note that this is a fixed term contract for 14 months (maternity leave cover).
Role and Responsibilities
Provide internal and external support for our products for a defined customer base
Enter customer orders in accordance with Sales / HQ directions and company guidelines
SCM coordination and collaboration with other internal teams to ensure smooth flow of product to the customers
Arrange deliveries in conjunction with HQ, Warehouses and Logistics Service Providers
Provide real-time updates to customers regarding delivery status
Ensure accurate invoicing according to company guidelines and KPI targets
Monitor account status in conjunction with Credit Control to avoid overdue invoices and maximize company KPI achievement
Manage samples, recalls and returns for the above-mentioned products as required
Support other team members during absence and/or as needed, including at month end
Skills and Qualifications
University degree in the commercial fields, or equivalent commercial education and experience
2+ years of relevant experience within a Customer Service / Supply Chain fast-paced B2B environment of a multinational company
Automotive experience it's a plus
Availability to work on a fix term contract role - 2 years
Experience within the Semiconductor/Electronics industry advantageous
Customer service-oriented approach/mindset
Fluent in English (additional languages advantageous)
Strong communication skills
Excellent numerical and analytical skills with high level of accuracy and attention to detail
Ability to organize, prioritize and multi-task under minimum supervision
Proactive team player with ability to work in a multi-cultural environment
Strong knowledge of MS-Office, especially Excel
SAP knowledge highly favored
What we offer
Samsung is a global leader in technology, opening new possibilities for people everywhere. In our center you will be part of a dynamic team, in an international work environment. Being one of the best in the industry comes with hard work, but we also make it rewarding through:
Compensation: attractive salary and performance bonus
Free breakfasts and subsidized lunches in our Munich office
Flexible working hours/ telecommuting opportunity
Health & wellbeing: wellness program, e.g. gym subscription
Quarterly team events and various team activities
About Us
SAMSUNG Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., has it’s headquarter in Munich, Germany and operates offices all over Europe, Middle East & Africa (EMEA). The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED and Display in EMEA for various applications including servers, data centers, mobile, industrial / automotive.
Equal Opportunity Employment Policy
Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We’re committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.
Dear Applicant,
Compliance is one of our top priorities. Therefore, please note that you must not disclose any trade secrets or any other confidential information, which you are aware of from your current or previous employers, during the application procedure. Thank you for your understanding and compliance!
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
