Customer Support Specialist - Leipzig / Halle

Description

With over 6,000 employees, SAMTEC is one of the world’s leading manufacturers of connectors in the electromechanical components market, with over 40 sales locations and 12 production facilities worldwide.

We are much more than just a connector manufacturer; Samtec is committed to providing exceptional service, high-quality products, and practical design tools. We believe that caring for our customers and valuing our employees is paramount to business development. This belief is deeply rooted throughout the company and means our customers can expect exceptional service combined with the latest technology.

We are establishing a new location in Halle/Saale, for which we are looking for our first full-time employee. The new office in Halle/Saale, which you will temporarily share with colleagues from the field service, will be part of the location in Germering near Munich and will be gradually expanded. You will receive sufficient and thorough training and ongoing support from the front office in Germering/Munich.

The position requires you to independently provide “sudden service” to our existing customers through sales support by answering the concerns and inquiries of customers from Germany, Austria, Switzerland, and Eastern Europe and providing them with appropriate assistance.

What tasks do you expect?

1. Commercial support for our existing customers via email and telephone
2. Independent creation of offers
3. Communication and clarification of customer requirements and inquiries with internal development and manufacturing areas
4. Supporting the technical field service in new projects as well as in day-to-day business

What do we expect from you?

1. Completed business or technical training or a corresponding university degree
2. 2-5 years of professional experience in a comparable, possibly technical role is an advantage
3. Knowledge of electronic connection technology or semiconductor technologies is an advantage but not a requirement. Detailed product training is part of the training period
4. Very good written and spoken German as well as fluent English skills
5. Strong customer and service orientation as well as team spirit
6. Communication, negotiation, and implementation skills
7. Affinity for sales, success, and goal-oriented thinking
8. Flexibility and high resilience
9. Planned and structured way of working
10. Basic PC knowledge (especially the MS Office package)

This is what we offer you:

1. A secure job with an exciting and varied job in a growing industry
2. A detailed induction phase and product training
3. An excellent working atmosphere in a highly motivated, dynamic team in which success orientation, joy, and team spirit come first
4. A subsidized company pension scheme
5. Fitness allowance

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.

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