Join Sandbox Interactive and support the vibrant Albion Online player community as a Freelance Support Agent. We're looking for proactive, empathetic, and tech-savvy individuals fluent in Chinese Simplified & Traditional to help players experience the best of our award-winning MMO across all platforms. Operate within a passionate, international team committed to high-quality service and player satisfaction.
About Sandbox Interactive and Albion Online
Sandbox Interactive is the independent studio behind Albion Online, the first truly cross-platform MMO available for Windows, Mac, Linux, iOS, and Android. With over 350,000 daily players, we’ve built a thriving, global gaming environment. You’ll become part of an international team based in Berlin, working to make Albion Online an unforgettable experience for players worldwide.
Main Responsibilities
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Provide fast, friendly, and effective support to players via our ticketing platform, as well as potentially through chat and email
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Resolve technical, account, and gameplay queries with empathy and professionalism
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Escalate complex issues and collaborate with internal teams to ensure thorough resolution
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Identify and report recurring player issues, suggesting improvements to enhance the player experience
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Maintain up-to-date knowledge of Albion Online and its systems, staying informed about game updates and community trends
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Deliver support in a clear, concise, and respectful manner, ensuring player confidentiality and satisfaction
Key Requirements
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Fluency in written and spoken Chinese Simplified & Traditional
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Solid verbal and written English communication skills for effective internal collaboration and external communication
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Flexible availability to cover shifts, including evenings and weekends (remote/freelance)
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Demonstrated empathy, patience, and excellent problem-solving skills
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Comfortable using digital tools (ticketing platforms, spreadsheets, basic troubleshooting)
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Deep interest in online games and a genuine desire to help the player community
Additional Information
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This is a freelance, remote, part-time position
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All applicants must be 18+ and able to receive international payments
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Applications must be submitted in English
Ready to Support Albion Online's Community?
If you’re passionate about games, fluent in Chinese Simplified & Traditional, and motivated to provide a great player experience, we’d be happy to hear from you.
Freelance Support Agent (Chinese Simplified & Traditional) (m/f/d) in Berlin Arbeitgeber: Sandbox Interactive
Sandbox Interactive ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet. Als Teil eines internationalen Teams in Berlin haben Sie die Möglichkeit, Ihre Fähigkeiten im Kundenservice zu entwickeln und gleichzeitig die leidenschaftliche Community von Albion Online zu unterstützen. Wir fördern eine Kultur des Wachstums und der Zusammenarbeit, in der Ihre Ideen geschätzt werden und Sie die Chance haben, sich in der aufregenden Welt der Online-Spiele weiterzuentwickeln.
