iXp Intern (f/m/d) - Liaison Management Team Support (6-12 months)

We help the world run better. At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program:

The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

• Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
• Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
• Gain visibility: with SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team:

The Customer Engagement Support (CES) team actively contributes to the Customer Value Journey. We provide scalable and simplified services to customers and customer-facing roles by proactively monitoring quality, performing lifecycle management, and supporting and driving global strategic initiatives. Together we Connect. Engage. Succeed.

The Liaison Management team is part of the Customer Engagement Support (CES) organization which strives to deliver centralized and integrated support to the customers and customer-facing roles within the Customer Success organization. While always working towards the CES Mission, the Liaison Management team is responsible for several topics:

• As the team leads the new cross-team reference management they provide an extensive reference KPI framework for SAP Services & Support and delivers several activities from reference reporting to reference tool optimization.
• Moreover, the Liaison Management team drives different People and Change Management as well as Communication activities within CES.

What you'll do:

In this role, you'll:

• We offer interns an attractive working environment and exciting tasks in the Liaison Management Team.
• You will have the chance to gain deep insight, especially in contributing to influencing customer solution adoption, consumption, and solution expansion.
• Furthermore, you will have the opportunity to support content-related projects in strategy and technology for Customer Engagement Support.
• Your assistance will be expected in the following matters:

• Qualification and monitoring of incoming tickets in CES Unified Ticketing
• Data maintenance
• Dispatching of tickets
• Implementation of Enablement Sessions
• Liaison with different teams within Customer Engagement Support (CES)
• Operations Support of our proactive Customer Engagement activities
• Editing and publishing of content assets (e.g., articles, social media pages, blog posts, videos)
• Design communication assets (e.g., PowerPoint presentations, posters, flyers, illustrations)
• Active Support in different internal communication and enablement projects
• Support ad-hoc tasks and special activities on demand

Who you are:

You are a student (f/m/d) at a university or a university of applied sciences. We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Preferred fields of study:

Communications, Marketing, Business Administration, or comparable

Computer skills:

MS Office, especially PowerPoint, Excel, and Outlook

Language skills:

Fluent written and spoken English skills, German is a plus

Soft skills:

The ability to work in a global team with a multicultural nature, creative, focus on quality and results, open personality, and professional communication style, proactive

Others:

Previous experience in the area of communications, marketing, or project management is a plus.

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

Note for Germany: currently the SAP Internship Experience Program is only open to interns and being hired into other contract types such as working students will preclude the candidate's participation in the program.

At SAP, you can bring out your best. We win with inclusion. SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.