Customer Success Onboarding Manager EMEA (f/m/d)

LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Our software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture.

We are looking for a Customer Success Onboarding Manager to join our growing team. You will be responsible for ensuring the successful onboarding and adoption of LeanIX products and services. You will play a crucial role in building strong relationships with our valued customers, understanding their needs, and guiding them through a seamless onboarding process. Your primary goal is to facilitate customer success, drive product engagement, and foster long-term partnerships, while innovating new onboarding approaches to drive automatization and standardization.

Customer Success Onboarding Manager EMEA (f/m/d)
Connected remote, based close to one of our offices in Germany (Bonn, Munich, Berlin), The Netherlands (Amsterdam), France (Paris), London (UK) or Slovenia (Ljubljana).

WHAT IS WAITING FOR YOU?

• Customer Onboarding: Lead the onboarding process for new customers, ensuring a smooth and positive experience from contract signing to roll-out and initial usage.
• Trusted Advisor: Conduct in-depth consultations with customers to understand their unique business requirements, goals, and challenges, tailoring the onboarding journey to meet their specific needs.
• Innovate: Collaborate with Customer Success Engineering, Support, Professional Services, Sales, Marketing, and Product to drive onboarding standardization and automatization and reduce time-to-value (TTV).
• Customer Adoption and Engagement: Proactively monitor and analyze customer product usage and adoption patterns, identifying potential areas for improvement or increased engagement, and implementing strategies to drive customer success.
• Tooling: Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a dedicated Customer Success Operations team.
• Welcome to the team: Add your style to a global, diverse team at LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category.

WHAT ARE WE LOOKING FOR?

• 2-5 years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Architecture.
• Fluent in French, German & English.
• Exceptional project management skills with a track record of successfully managing multiple customer onboarding projects simultaneously.
• Excellent communication and interpersonal skills, capable of building rapport with diverse customer groups.
• Ability and experience to structure and prioritize your work and work of others.
• 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus.

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at . You will be treated with the utmost respect and confidentiality.

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