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- Aufgaben: Be the go-to advisor for customers, driving AI solutions and maximizing their value.
- Arbeitgeber: Join SAP, a leader in tech innovation focused on collaboration and making a positive impact.
- Mitarbeitervorteile: Enjoy a flexible work environment with great perks and a strong focus on personal growth.
- Warum dieser Job: This role offers a chance to shape business strategies and build lasting relationships with clients.
- Gewünschte Qualifikationen: You need strong relationship skills, cloud software experience, and a Bachelor's degree or equivalent.
- Andere Informationen: Work from various SAP locations in Germany and collaborate with diverse teams.
Senior Solution Customer Success Manager (f/m/d) for SAP Business AI
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
All SAP Locations in Germany like Berlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Hallbergmoos etc. are possible.
WHAT YOU’LL DO
- Act as a trusted advisor to assigned accounts, maximizing customer lifetime value by driving consumption of AI units and focusing on value-driven business outcomes.
- Build deep executive relationships and earn trusted advisor status with customers.
- Identify new opportunities for customers to leverage new or expanded SAP solutions.
- Mitigate churn and manage renewals of SAP solutions/services.
- Identify sales leads and support sales in expansion and upsell efforts.
- Manage through crisis and de-escalate customer situations.
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
- Advise stakeholders on best practices and strategies for data management, data governance, and AI implementation.
WHAT YOU BRING
- Strong executive presence and relationship-building skills.
- Deep knowledge of business models, strategies, and line of business processes.
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives.
- Experience with cloud software solutions and delivery models.
- Expert-level buying center/Lines of Business domain expertise.
- Ability to apply risk-mitigation strategies to customer situations.
- Knowledge of SAP solutions portfolio and the business processes they enable.
- Some technical understanding for assigned solution area to address technical issues with customers.
- Full working proficiency in German and Business English; proficiency in additional languages is a plus.
- Bachelor’s degree or equivalent required.
- Experience in business software.
- Knowledge of SAAS and IAAS processes.
- Strong program/project management and governance skills.
- Relationship-driven mindset with excellent verbal and non-verbal communication skills.
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
- Experience in forecasting of consumption plans.
- Understanding how to position SAP’s broad Business AI portfolio across lines of business and industries.
- SAP Business Technology Platform, SAP Signavio and/or SAP S/4HANA background desired.
- Ability to identify and drive sales opportunities in collaboration with Account Executives (f/m/d) and Solution Sales Executives (f/m/d).
- The ideal candidate (f/m/d) will be able to help expand SAP’s footprint by positioning business data as the strategic enabler of corporate goals and ensuring that our data and AI solutions align and integrate seamlessly with the overall business strategy.
You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.
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Senior Solution Customer Success Manager (f/m/d) for SAP Business AI Arbeitgeber: SAP SE
Kontaktperson:
SAP SE HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Solution Customer Success Manager (f/m/d) for SAP Business AI
✨Tip Number 1
Familiarize yourself with SAP's Business AI portfolio and its applications across various industries. Understanding how these solutions can drive business outcomes will help you articulate their value to potential clients.
✨Tip Number 2
Build your network within the SAP ecosystem. Attend industry events, webinars, or local meetups to connect with current SAP employees and learn more about the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and driving renewals. Be ready to share specific examples of how you've successfully navigated challenging customer situations in the past.
✨Tip Number 4
Highlight your understanding of cloud software solutions and your ability to apply risk-mitigation strategies. This knowledge is crucial for addressing technical issues and ensuring customer satisfaction.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Solution Customer Success Manager (f/m/d) for SAP Business AI
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Solution Customer Success Manager position. Understand the key responsibilities and required skills, especially around customer relationship management and AI solutions.
Tailor Your CV: Customize your CV to highlight relevant experience in customer success, AI, and SAP solutions. Emphasize your relationship-building skills and any experience with cloud software solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers succeed and your understanding of SAP's business model. Mention specific examples of how you've driven customer value in previous roles.
Highlight Language Proficiency: Since full working proficiency in German and Business English is required, make sure to clearly state your language skills in your application. If you have proficiency in additional languages, include that as well.
Wie du dich auf ein Vorstellungsgespräch bei SAP SE vorbereitest
✨Showcase Your Executive Presence
As a Senior Solution Customer Success Manager, it's crucial to demonstrate your executive presence during the interview. Practice articulating your thoughts clearly and confidently, as this will help you build rapport with the interviewers and showcase your relationship-building skills.
✨Highlight Your Experience with SAP Solutions
Make sure to discuss your knowledge of SAP solutions and how they align with business processes. Be prepared to provide examples of how you've successfully driven renewals, expansions, and upsells in previous roles, as this is a key aspect of the position.
✨Prepare for Complex Customer Scenarios
Expect questions about handling difficult customer situations. Prepare specific examples where you've successfully managed crises or de-escalated issues, demonstrating your ability to apply risk-mitigation strategies effectively.
✨Demonstrate Your Understanding of AI and Data Management
Since the role focuses on AI implementation and data governance, be ready to discuss best practices and strategies in these areas. Show your understanding of how data can drive business outcomes and how you can leverage SAP's Business AI portfolio to achieve this.
