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- Aufgaben: Build relationships with customers and drive SAP solution renewals and expansions.
- Arbeitgeber: Join SAP, a leader in business application software, helping over 400,000 customers worldwide.
- Mitarbeitervorteile: Enjoy a collaborative culture, flexible working models, and a competitive salary starting at €58,000.
- Warum dieser Job: Be part of a team that values inclusion, learning, and making a real impact in the business world.
- Gewünschte Qualifikationen: Bachelor's degree required; experience in business software and strong relationship-building skills essential.
- Andere Informationen: Fluency in English and German is a must; remote work options available.
Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) AT
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What you\’ll do:
- Build deep executive relationships and earn trusted advisor status with customers
- Identify new opportunities for customers to leverage new or expanded SAP solutions
- Mitigate churn and manage renewals of SAP solutions/services
- Identify sales leads and support sales in expansion and upsell efforts
- Manage through crisis and de-escalate customer situations
- Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions
What you bring:
- Strong executive presence and relationship building skills
- Deep knowledge of business models, strategies, and line of business processes
- Proven ability to handle difficult customer situations and discuss complex issues with customer executives
- Experience with cloud software solutions and delivery models
- Expert level buying center/Lines of Business domain expertise
- Ability to apply risk-mitigation strategies to customer situations
- Knowledge of SAP solutions portfolio and the business processes they enable
- Some technical understanding for assigned solution area to address technical issues with customers
- Bachelor\’s degree or equivalent required
- Experience in business software
- Knowledge of SAAS and IAAS processes
- Strong program/project management and governance skills
- Relationship-driven mindset with excellent verbal and non-verbal communication skills
- Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.
- S/4HANA and /or oCFO background desired
Language:
- Fluent in English and German
Meet your team:
You will work closely with SAP MU leadership, account teams, industry teams, and solution management organization to ensure value delivery.
The salary, exceeding the collective agreement, starts at a gross amount of €58,000 (excluding bonus) and varies according to individual qualifications and work experience.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 414835 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) AT Arbeitgeber: SAP SE
Kontaktperson:
SAP SE HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) AT
✨Tip Number 1
Um in der Rolle des Solution Customer Success Managers erfolgreich zu sein, ist es wichtig, ein tiefes Verständnis für die SAP-Lösungen und deren Anwendung in der Finanz- und Ausgabenverwaltung zu haben. Informiere dich über aktuelle Trends und Entwicklungen in diesem Bereich, um deinen Kunden wertvolle Einblicke bieten zu können.
✨Tip Number 2
Netzwerke aktiv mit Fachleuten aus der Branche, insbesondere mit denen, die bereits in ähnlichen Positionen bei SAP oder anderen Unternehmen arbeiten. Dies kann dir helfen, wertvolle Informationen über die Unternehmenskultur und die Erwartungen an die Rolle zu sammeln.
✨Tip Number 3
Bereite dich darauf vor, deine Fähigkeiten im Umgang mit schwierigen Kundensituationen zu demonstrieren. Überlege dir konkrete Beispiele aus deiner bisherigen Berufserfahrung, in denen du erfolgreich Krisen gemeistert oder Kundenbeziehungen gestärkt hast.
✨Tip Number 4
Da die Rolle eine starke Beziehung zu Führungskräften erfordert, solltest du deine Kommunikationsfähigkeiten schärfen. Übe, komplexe Themen klar und prägnant zu präsentieren, um das Vertrauen der Kunden zu gewinnen und als vertrauenswürdiger Berater wahrgenommen zu werden.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Solution Customer Success Manager (S-CSM) for the Finance and Spend Management Solutions (f/m/d) AT
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Solution Customer Success Manager position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer success, relationship management, and knowledge of SAP solutions. Use specific examples that demonstrate your ability to handle complex customer situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers succeed and your understanding of SAP's business model. Mention how your background aligns with the company's culture of collaboration and inclusion.
Highlight Language Proficiency: Since fluency in both English and German is required, make sure to clearly state your language skills in your application. If applicable, provide examples of how you've used these languages in a professional context.
Wie du dich auf ein Vorstellungsgespräch bei SAP SE vorbereitest
✨Showcase Your Relationship-Building Skills
As a Solution Customer Success Manager, your ability to build deep executive relationships is crucial. Prepare examples of how you've successfully established trust with clients in the past and be ready to discuss your approach to maintaining those relationships.
✨Demonstrate Your Knowledge of SAP Solutions
Familiarize yourself with the SAP solutions portfolio, especially those related to Finance and Spend Management. Be prepared to discuss how these solutions can address customer needs and drive value, showcasing your understanding of their business processes.
✨Prepare for Crisis Management Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you successfully de-escalated a crisis or managed a challenging conversation, highlighting your problem-solving and communication skills.
✨Highlight Your Experience with Renewals and Upsells
Since driving renewals and expansions is a key part of the role, come prepared with metrics or success stories that demonstrate your experience in this area. Discuss strategies you've used to identify sales leads and support upsell efforts effectively.
