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- Aufgaben: Guide Digital Supply Chain customers to maximize their partnership with SAP.
- Arbeitgeber: SAP is a global leader in business application software, focused on innovation and collaboration.
- Mitarbeitervorteile: Enjoy a flexible work environment, strong learning opportunities, and various benefits tailored for you.
- Warum dieser Job: Join a purpose-driven team that values diversity and personal development while making a real impact.
- Gewünschte Qualifikationen: 3+ years in Sales or related fields; fluent in German and English.
- Andere Informationen: Salary starts at €46,000, with opportunities for bonuses based on experience.
Specialized Customer Success Manager (f/m/d) (S-CSM)
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
YOUR FUTURE ROLE
The Specialized Customer Success Manager (f/m/d) (S-CSM) works in a team of Customer Success Managers (CSM) to guide our Digital Supply Chain customers through their journey with our solutions. The S-CSM ensures that customer satisfaction, retention, renewals, references, and upsells/cross-sells for Cloud products within the CSM’s own Digital Supply Chain customer portfolio are achieved by building strong relationships with the customers and helping them maximize the value of their partnership with SAP.
Tasks and responsibilities:
- Defines the go-to-market and engagement strategy for their defined customer base, focusing on retention risk.
- Manages the renewal cycle across customers in their portfolio with a strong focus on Churn Mitigation, ensuring visibility to renewal data in collaboration with the CSM Manager and CRC.
- Manages the upsell outlook for renewal and replacement based upsell opportunities, setting realistic stretch targets for upsell and cross-sell within their customer base.
- Engages as the trusted advisor on the CSM’s accounts to develop trusting relationships with customer stakeholders.
- Identifies critical customer accounts within their portfolio, ensuring CSM account oversight and accountability.
- Establishes programs to improve customer satisfaction across their defined portfolio.
- Works with Product Marketing to ensure audience engagement sessions take place frequently and are communicated to customers.
- Establishes realistic stretch targets for customer references within the defined customer base.
- Drives integration across the S/4HANA Solution Area, expanding capabilities from DSC focus towards the S/4 and HEC specialized areas.
- Collaborates with peers in the S/4HANA Solution Area to develop optimal coverage strategies for cross-Solution Area customers.
YOUR PROFILE
- 3+ years’ experience in Sales, Pre-Sales, Services, or Solution/Product Management.
- 1+ years of overall Supply Chain Management experience is a plus.
- First Customer Engagement experience, including territory plan development, target setting, escalation management, and people management.
- Good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing.
Fluent German and English language skills are mandatory.
The salary, exceeding the collective agreement, starts at a gross amount of €46,000 (excluding bonus) and varies according to individual qualifications and work experience.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 414757 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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Specialized Customer Success Manager (f/m/d) (S-CSM) Arbeitgeber: SAP SE
Kontaktperson:
SAP SE HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Specialized Customer Success Manager (f/m/d) (S-CSM)
✨Tip Number 1
Familiarize yourself with SAP's Digital Supply Chain solutions. Understanding the products and services we offer will help you engage effectively with customers and demonstrate your expertise during the interview process.
✨Tip Number 2
Network with current or former Customer Success Managers at SAP. They can provide valuable insights into the role and share their experiences, which can help you tailor your approach and show your genuine interest in the position.
✨Tip Number 3
Highlight your experience in customer engagement and relationship management. Be prepared to discuss specific examples of how you've successfully managed customer portfolios and driven satisfaction in previous roles.
✨Tip Number 4
Demonstrate your understanding of the importance of collaboration within a team. Since this role involves working closely with other CSMs and departments, showcasing your teamwork skills will be crucial in making a strong impression.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Specialized Customer Success Manager (f/m/d) (S-CSM)
Tipps für deine Bewerbung 🫡
Understand the Role: Take the time to thoroughly read the job description for the Specialized Customer Success Manager position. Understand the key responsibilities and required skills, especially focusing on customer engagement and supply chain management.
Tailor Your CV: Customize your CV to highlight relevant experience in Sales, Pre-Sales, Services, or Solution/Product Management. Emphasize any specific achievements related to customer satisfaction, retention, and upselling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of SAP's mission. Mention how your background aligns with the role and how you can contribute to building strong customer relationships.
Highlight Language Skills: Since fluent German and English are mandatory, make sure to clearly state your language proficiency in both languages. If applicable, provide examples of how you've used these skills in a professional context.
Wie du dich auf ein Vorstellungsgespräch bei SAP SE vorbereitest
✨Showcase Your Customer Engagement Skills
Highlight your experience in customer engagement and relationship building. Be prepared to discuss specific examples where you successfully managed customer expectations and drove satisfaction.
✨Demonstrate Your Knowledge of Supply Chain Management
Since the role involves Digital Supply Chain customers, make sure to familiarize yourself with key concepts in supply chain management. Discuss how your background aligns with the needs of the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Practice articulating your thought process and decision-making strategies.
✨Emphasize Collaboration and Teamwork
SAP values collaboration, so be ready to share experiences where you worked effectively within a team. Discuss how you contributed to team goals and supported your colleagues in achieving success.
