In this role, you will drive the global commercial service strategy and execution, positioning and monetizing service offerings across the customer journey to ensure service revenue growth and commercial performance in alignment with overall service and business objectives.
Grow withus – YourResponsibilities
Define and implement the global service commercial strategy by translating service offerings into clear value propositions, target audiences and use cases to drive sustainable service revenue growth and market relevance
Integrate service portfolio, sales execution and channel strategies to ensure consistent end‑to‑end commercial performance and service revenue growth
Align service commercial execution, priorities and targets with global strategy to ensure consistent market execution across regions
Define and manage the global partner and channel strategy for services by establishing roles, value propositions, enablement concepts and governance models to expand service reach and increase service penetration
Steer service commercial performance by defining targets, KPIs and review cadences across regions, partners and channels to ensure service growth delivery and commercial effectiveness
Define and enforce service selling approach, including bundling, attach and commercial playbooks across sales channels to ensure consistent service revenue generation
What will convinceus
Bachelor’s degree in engineering or related technical discipline
Several years of experience in technical service or commercial environments, ideally within life science instrumentation, analytical systems, diagnostics, or automation, including after sales service for complex hardware–software systems
International experience in driving service commercial or growth initiatives in regulated environments
Technical understanding of advanced instrumentation, system integration, calibration, and service processes; familiarity with regulated device environments and compliance expectations (e.g., ISO standards, safety & quality frameworks)
Strong understanding of customer journeys, service usage, customer pain points and value-based selling concepts
Strong strategic and analytical capabilities with demonstrated use of KPIs, service metrics, and data-driven decision making
Excellent collaboration and stakeholder management across regions and functions
Very good command of English, both written and oral
Whatweoffer
As a growing global life science company, stock listed on the MDAX & TecDAX Sartorius offers a wide range of Benefits:
Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
Work life balance: Remote options, flextime, flexible work schedules, sabbaticals
Large, modern campus: Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
Making an impact right from the start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
Welcoming Culture: Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network
You will be employed at Sartorius Stedim Biotech GmbH
We support diversity and inclusion and welcome applications from people of all nationalities, genders, sexual orientations, religions, ages, disabilities and cultural backgrounds.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
