Account Manager (m/f/d)

Empower businesses to succeed! Sastrify safeguards your digital supply chain with state of the art software management. Our AI-powered platform eliminates Shadow IT, automatically assesses vendor risk, and provides required documentation and monitoring along compliance frameworks like NIS2, ISO and DORA. We support IT leaders in measuring and managing secure AI adoption within their organizations.

Launched in 2020 and backed by leading venture capital investors like FirstMark (also supported Airbnb, Shopify, and Pinterest), we already serve hundreds of clients globally (such as TeamViewer, sennder or On).

Joining Sastrify means being part of a fast-paced, forward-thinking team where your work will make a real difference.

Ready to shape the future of SaaS management? Let\’s do it together! You\’ll be working with Sven Lackinger, our CEO and Co-Founder and Jan Horstkötter, our Enterprise Account Manager.

What You\’ll Do As Our Account Manager (m/f/d)

• Manage Strategic Accounts: Oversee a portfolio of customers, ensuring a deep understanding of their goals, health, and commercial potential. Your primary mission: expanding the revenue of the customer portfolio.
• Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required.
• Drive Product Adoption: Help customers understand and leverage the value of Sastrify\’s solutions, resolve blockers, and guide them in implementing best practices.
• Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance.
• Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities.
• Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth.
• Maximize Account Value: Identify upsell and cross-sell opportunities to grow revenue from each account, based on customer needs and potential.
• Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling.
• Ensure smooth Renewals and Contracts: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement.

Requirements

• University degree in Business Administration, Economics, IT or a similar discipline.
• 3+ years of experience in Account Management, Customer Success, Sales, or a related field, preferably in the software industry.
• Proven ability to manage a full account lifecycle with a focus on expanding account revenue.
• Strong interpersonal skills with experience building relationships at C-level.
• Self-motivated and proactive team player with innovative ideas for account growth.
• Experience using CRM software (e.g., Salesforce or Hubspot) is a plus.
• Outstanding oral and written communication skills in German and English.
• Experience working with IT personas is advantageous.
• Comfortable working remotely, but ideally based in Germany (Cologne or Munich) or Spain (Barcelona) for regular onsite collaboration.

Benefits

• Build strong technical and market expertise in the high-growing SaaS market.
• Full responsibility from day one.
• Work with our amazing international team (we have Sastronauts from 20+ different nationalities).
• 30 days of vacation.
• Flexible working hours.
• Learning budget.
• State-of-the-art equipment and equipment budget.
• In-person Gatherings.
• Mental health support.

Application Process

• Interview with Talent Acquisition Manager.
• Interview with the Hiring Manager.
• Panel Interview and a Test Case.
• Interview with one of our Founders.
• Reference Check.

The Talent Acquisition Manager for this role is Frieda Möcker. Feel free to reach out to her with any questions!

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

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