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- Aufgaben: Join us to set up and maintain tech gear while supporting your colleagues!
- Arbeitgeber: Be part of a fast-growing company that values innovation and teamwork.
- Mitarbeitervorteile: Enjoy flexible work options and a dynamic work environment.
- Warum dieser Job: This role offers hands-on experience in IT support and infrastructure development.
- Gewünschte Qualifikationen: You need a degree in computer science or IT training, plus some support experience.
- Andere Informationen: Fluency in German and English is essential; experience with identity management is a bonus.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Company Description
Scalable Capital is a leading digital investment platform in Europe that makes investing easy and affordable for everyone. Clients of the Scalable Broker can trade 8,000 stocks, 2,500 ETFs, and 3,500 funds and other exchange traded products to build their portfolios, earn interest on their cash balance and take secured loans. People can also have their investments professionally managed via the digital wealth management service. More than one million clients already use the services.
Scalable Capital was founded in 2014 and is active in Germany, Austria, France, Italy, the Netherlands, Spain, and the UK. The investment firm, which is supervised by BaFin and the Bundesbank, has more than 20 billion euros on its platform. In addition to its business for private clients, the company operates B2B solutions. Its long-standing partners include ING, Barclays Bank in the UK, the robo-advisor Oskar, and the Santander Group in Spain. Scalable Capital employs more than 500 people at its offices in Munich, Berlin, and London. Together with the founding and management team around Erik Podzuweit and Florian Prucker, they strive to empower everyone to become an investor.
Job Description
- Setup, configuration and maintenance of notebooks, printers, conference room equipment and other hardware
- Administration of local infrastructure – MacOS, Windows, Cisco Infrastructure (Access Points, Routers)
- Management of accounts and access rights (G Suite, VPN access, etc.)
- Further development of the IT infrastructure and IT processes for a rapidly growing company and implementation of IT infrastructure projects
- Development and establishment of a centralized identification and authentication platform
- Handling of complex service requests for your colleagues in the context of 1st and 2nd level support
- Creation of technical documentation and reports
- Hardware selection and management
Qualifications
- Successfully completed studies in computer science or training in the field of IT (specialist information technology system integration or similar)
- Experience in 1st and 2nd level IT support
- High sense of responsibility in dealing with sensitive data
- Strong service orientation and high quality awareness
- Proactive, independent and solution-oriented way of working
- Fluent in German and English
- Experience with identity and access management solutions (e.g. Okta) as well as endpoint management solutions (e.g. VMWare Workspace One) is a plus
Additional Information
- Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
- Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
- Enjoy an office in a great location in the middle of Munich or Berlin Mitte, a vibrant district surrounded by an exciting array of restaurants, cafés and convenient amenities
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- (International) relocation support
- Flexible vacation policy and the opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Monthly contribution of 25% for the ‘Deutschland Jobticket’
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital’s PRIME+ Broker
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IT Support (m/f/x) Arbeitgeber: Scalable Capital GmbH
Kontaktperson:
Scalable Capital GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Support (m/f/x)
✨Tip Number 1
Mach dich mit den spezifischen Technologien vertraut, die in der Stellenbeschreibung erwähnt werden, wie MacOS, Windows und Cisco-Infrastruktur. Zeige in deinem Gespräch, dass du praktische Erfahrungen mit diesen Systemen hast.
✨Tip Number 2
Bereite dich darauf vor, konkrete Beispiele für deine Erfahrungen im 1st und 2nd Level Support zu teilen. Überlege dir, wie du komplexe Serviceanfragen erfolgreich gelöst hast und welche Tools du dabei verwendet hast.
✨Tip Number 3
Da ein hoher Qualitätsanspruch gefordert wird, solltest du während des Gesprächs betonen, wie wichtig dir die Qualität deiner Arbeit ist. Teile Beispiele, wo du Prozesse verbessert oder optimiert hast.
✨Tip Number 4
Wenn du Erfahrung mit Identitäts- und Zugriffsmanagementlösungen hast, wie z.B. Okta, bringe dies zur Sprache. Auch wenn es kein Muss ist, kann es ein großer Vorteil sein, wenn du zeigen kannst, dass du mit solchen Technologien vertraut bist.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Support (m/f/x)
Tipps für deine Bewerbung 🫡
Research the Company: Inform yourself about the company and its IT infrastructure. Understand their values, culture, and the specific technologies they use to tailor your application accordingly.
Tailor Your CV: Highlight your relevant experience in IT support, especially in 1st and 2nd level support. Make sure to include any specific technologies mentioned in the job description, such as MacOS, Windows, and identity management solutions.
Craft a Strong Cover Letter: In your cover letter, emphasize your proactive and solution-oriented approach. Mention your service orientation and how you handle sensitive data responsibly, aligning with the company's needs.
Prepare for Technical Questions: Be ready to discuss your technical skills and experiences in detail. Prepare examples of how you've handled complex service requests or contributed to IT infrastructure projects in the past.
Wie du dich auf ein Vorstellungsgespräch bei Scalable Capital GmbH vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your experience with MacOS, Windows, and Cisco infrastructure. Highlight specific examples of how you've set up or maintained hardware and managed accounts in previous roles.
✨Demonstrate Problem-Solving Abilities
Since the role involves handling complex service requests, share instances where you successfully resolved challenging IT issues. Emphasize your proactive and solution-oriented approach.
✨Highlight Your Service Orientation
Discuss your commitment to high-quality service and how you prioritize user satisfaction. Provide examples of how you've gone above and beyond to assist colleagues in previous positions.
✨Prepare for Questions on IT Infrastructure Development
Expect questions about your experience with IT infrastructure projects. Be ready to talk about any initiatives you've led or contributed to, especially regarding identity and access management solutions.
