Senior Fraud Operations Expert in Berlin

• In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed
• Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling
• You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework
• Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends
• This is a fixed-term position for 2 years

Benefits

• Remote working opportunities - collaborate with your team no matter where you are in Germany: the majority of our jobs can be done working from home. So if you aren’t near one of our physical locations in Germany, check out if your job is eligible remotely
• Join an international and diverse, inclusive community - be part of a network of highly talented, diverse and motivated people, from more than 30 nationalities. We enjoy regular office parties & after work drinks, BBQs in the summer, weekly runs and much more
• Lounge around - take a break to relax on our terrace in Munich or in the Beergarden downstairs in Berlin. Enjoy fresh fruits, soft drinks, and tea daily, and if want, develop your Barista skills with our Espresso machine
• Gear and perks - work with the latest hardware (including a MacBook Pro or equivalent and your choice of headphones). We also support your workplace with the equipment that you need, either in the offices or at home
• Learn and grow - develop yourself further with a personal education budget and in-house knowledge sharing sessions with catered lunch. If you want to learn or improve your German language skills, you will like the free classes right in the office or our support for online classes
• Have an impact - ship features to thousands of users and work with leading financial institutions across Europe on a regular basis. Transform with us the traditional finance industry with the aim of democratizing investment management and brokerage

High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environmentCollaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rulesProven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflowsExceptional organizational skills and the ability to stay composed and focused as the workload scalesSQL skills (or experience with another programming language) to independently query data and analyze patternsKeen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions earlyAt least 2-3 years of experience in fraud operations within fintech, payments, or a similar environmentDeep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insightsStrong sense of responsibility for managing cases from initial triage to final resolution with total accuracyFluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams

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