In this role, you will own the end-to-end triage and investigation of potential fraud cases flagged by our monitoring systems or the business in real-time, ensuring every resolution is met with high accuracy and speed.
Beyond casework, you will be a catalyst for continuous improvement by identifying operational gaps and inefficiencies, proactively raising risks to help us build more robust processes and tooling. You will collaborate cross-functionally with internal teams to share the strategic insights necessary to sharpen our detection and prevention strategies, utilizing your analytical mindset to translate recurring patterns into actionable data-driven insights that strengthen our overall defense framework. Please note that this role may require on-call duties to ensure coverage during early/late hours and weekends.
This is a fixed-term position for 2 years.
- At least 2-3 years of experience in fraud operations within fintech, payments, or a similar environment
- Proven track record in designing and configuring foundational risk and fraud controls, leveraging industry best practices to define initial threshold strategies and automated decisioning workflows.
- Collaborate across Product, Engineering, and Data to design and launch automated fraud detection systems and decisioning rules.
- Deep understanding of fraud typologies combined with the ability to identify and translate complex patterns into actionable insights
- Keen eye for identifying operational gaps or emerging risks, with the initiative to flag them and propose solutions early
- High attention to detail and the self-direction needed to manage a dynamic workload in a fast-paced environment
- Exceptional organizational skills and the ability to stay composed and focused as the workload scales
- Strong sense of responsibility for managing cases from initial triage to final resolution with total accuracy
- SQL skills (or experience with another programming language) to independently query data and analyze patterns
- Fluency in German and excellent English skills (both written and spoken) to collaborate effectively across teams
- Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
- Work with an international, diverse, inclusive, and ever-growing team that loves creating the best products for our clients
- Be productive with the latest hardware and tools
- Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
- Learn and experience German culture first hand by joining our free German language classes
- International relocation support is provided if required
- Opportunity to work from abroad
- Benefit from an attractive compensation package and from the company pension scheme
- Monthly contribution of 50% for the 'Deutschland Jobticket'
- Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
- Enjoy flexible and discounted sports activities with Urban Sports Club
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(Senior) Fraud Operations Expert (m/f/x) in München Arbeitgeber: Scalablegmbh
Scalable Capital ist ein herausragender Arbeitgeber, der dir die Möglichkeit bietet, in einem der am schnellsten wachsenden Fintech-Startups Europas zu arbeiten. Mit einem zentralen Büro in München oder Berlin profitierst du von einer dynamischen und integrativen Arbeitskultur, die auf Teamarbeit und Innovation setzt. Zudem erwarten dich zahlreiche Entwicklungsmöglichkeiten, flexible Arbeitsmodelle und ein attraktives Vergütungspaket, das deine berufliche und persönliche Entfaltung unterstützt.
