Overview
At ScaleneWorks People Solutions, we\'re more than recruiters; we\'re career architects dedicated to connecting exceptional talent with top-tier opportunities. Backed by industry experts, we prioritize relationships, offer global opportunities, and champion your success every step of the way.
We are looking for a Customer Service Representative for our well-known client.
Location: Berlin, Germany
Type of Work: Hybrid model 3 days from office, 2-3 days work from home; Contract B2B 12 months; No SLAs
As a Customer Service Representative, within our Daily Banking team, you will play a central role in supporting our customers. You will be the first point of contact, addressing concerns from various channels and ensuring a positive customer experience. We believe that personalized customer experiences are at the heart of our actions.
We are looking for curious, honest, and passionate individuals who are motivated to contribute and further develop their skills in customer service.
Responsibilities
- Serve as the first point of contact, assisting our customers and helping them resolve their concerns.
- Address general inquiries or provide support with our digital services, acting as a reliable contact with care.
- Ensure a satisfactory interaction and build close relationships with our customers through your commitment.
- Contribute to shaping the future of banking and actively support the growth of the company.
Qualifications
- Prioritize people by collaborating with both customers and colleagues in a partnership-oriented manner.
- Demonstrate a strong service mindset and an affinity for digital service offerings.
- Fluency in German (spoken and written) and solid English skills.
- Value and contribute to a positive work environment.
- Embrace continuous development, view change as an opportunity, and actively participate in shaping it.
Preferred qualifications
- Experience in customer service in the financial industry.
Job details
- Employment type: Full-time
- Job function: Customer Service
- Industries: Staffing and Recruiting, Banking, and Investment Banking
Ready to take the next step? Submit your resume and let\'s work together to unlock new possibilities and redefine success.
Kontaktdaten:
ScaleneWorks People Solutions LLP Recruiting-Team
