Airbus is one of our top customers – we are looking for a dedicated Program Manager to drive and coordinate client specific strategic projects forward and establish a close relationship with all stakeholders within the customer on an operational perspective.
- Main interface next to the Global Key Account Manager for clients projects
- Consulting of the client with regards product usage to ensure fast customer success, but also support in implementation of lean processes and projects
- Ensuring smooth roll outs of card programs incl. status report and escalation where required
- Regular feedback to customer on higher-level through quarterly business reviews to share updates on projects
- Ensuring smooth payment processes & adequate limits.
- Set up customized reporting based on AirPlus data base and other sources in alignment with client
- Escalate critical issues to the Global Key Account Manager
- Orchestration of end-to-end processes with third party providers
- Project & Implementation Management for new and adapted processes with the client and their respective service providers
- Analysis of problems, identification of possible solutions and their internal and external presentation
- Maintaining a global overview of the client
- Frequent calls with the customers & stakeholders
- Maintain a close relationship and work dynamic between internal stakeholders (Strategic Coordinators, Customer Service, Technical teams, Limit, Collection and Recovery, …)
- An academic qualification at graduate level e.g. Bachelor degree is desirable
- 2-3 years experience in a multinational Sales Support or outstanding performance in an international Customer Service area, preferably in Business Travel Management
- Analytical skills for reporting as well as creativity to design new processes are a plus
- Ability to build high level relationship at senior levels (Global Travel Managers, Project Leaders, Global Travel Agencies) and operational departments
- Self-confident & ability to present to an external audience
- Assess and analyze complex situation with a problem-solver mindset
- Curiosity and willingness to learn
Classification in the AirPlus organizational model (Cube): This role is classified in the basic profile Global Programme Manager Airbus (Job family: Operations/ Orientation: Consulting/ Impact Level: Significant).
SEB Kort Group brings together AirPlus and SEB Kort under a Swedish banking license, combining scale, stability, and innovation. We serve corporate customers across Europe and North America and consumers in the Nordic region, with a clear ambition: to become Europe’s leading corporate payment provider, while building long-term, sustainable profitability. With 1,400 colleagues from across 14 countries, SEB Kort Group is a truly international organization.
Visit us at airplus.com to learn more about a future in corporate payment.
Program Manager Airbus (m/f/d) in Neu-Isenburg Arbeitgeber: SEB Kort Germany, Branch of SEB Kort Bank AB
Die SEB Kort Group ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern in Neu-Isenburg eine dynamische und innovative Arbeitsumgebung bietet. Mit einem starken Fokus auf Mitarbeiterentwicklung und einer offenen Unternehmenskultur fördert das Unternehmen nicht nur die berufliche Weiterbildung, sondern auch das Wohlbefinden seiner Angestellten durch zahlreiche Benefits wie Gesundheitsprogramme und flexible Arbeitszeiten. Hier hast du die Möglichkeit, an spannenden Projekten im SAP-Umfeld zu arbeiten und aktiv zur Zukunft des Unternehmens beizutragen.
Kontaktdaten:
SEB Kort Germany, Branch of SEB Kort Bank AB Recruiting-Team
