Auf einen Blick
- Aufgaben: Manage customer lifecycle and ensure top-notch support for DACH region clients.
- Unternehmen: Secfix automates security compliance for SMBs in Europe, making compliance easy and fast.
- Vorteile: Enjoy 100% remote work, competitive salary, equity, and a personal development budget.
- Weitere Informationen: Work with top investors and enjoy annual retreats and mentorship opportunities.
- Warum dieser Job: Join a fun, close-knit team on a mission to lead European compliance automation.
- Qualifikationen: Fluent in English and C2 German, with 2+ years in customer success or account management.
Das prognostizierte Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Remote (+/- 2hrs from Germany GMT+1). C2 German Language is essential
About Secfix
At Secfix, we’re at the forefront of automating security compliance in Europe. We help companies get and stay ISO 27001, GDPR, TISAX, and SOC 2 fast and easy and reduce hundreds of hours of manual work.
Secfix is run by a 100% remote team with hubs in Munich, Berlin and London. We’re a high-performing team looking for passionate, execution-focused, owners to help us automate security and compliance for modern companies and become the European compliance automation leader. We’ve just raised our $12M Series A and are backed by top VCs, including Alstin Capital, Neosfer (Commerzbank), and Bayern Capital.
About Our Team
We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.
We are a team with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.
About you:
We are seeking a highly motivated Customer Success to join our team and work with our customers from the DACH region. In this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Preferred experience & culture:
Drive customer adoption and ensure successful onboarding to increase customer retention and revenue
Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey
Onboard and support Secfix customers through the lifecycle of their certification journey
Become an expert in ISO 27001, GDPR and other forms of compliance
Work cross-functionally with sales, marketing, engineering and product teams to align on customer needs and company strategy
Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines
Write and record educational and technical content for our knowledge base.
Requirements:
English (fluent) and German (C2)
Great time management and organisational skills
Excellent communication skills
Ideally 1+ years of experience in customer success, customer experience, or account management roles at a high-growth B2B SaaS company
Comfortable talking through basic technical concepts with a technical audience
Proven track record of managing multiple concurrent projects
Experience working with cross-functional teams (Sales, Support, Engineering, Product)
Energetic and engaged with remote culture
Nice-to- have:
Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, Claude and Notion
Other languages
Entrepreneurial mindset
We are very proud of our Secfix values - and look for candidates who share them. They are:
We are obsessed with our customers. We start with the customer and work our way backward to create amazing products they love.
We build everything in a smart way. We love working by YCombinator's principles and preach those to our team.
We create trust within our organisation. Transparency and ethics are within our DNA.
We are hacky. A functional prototype delivered within 2 weeks is worth more than a perfect solution delivered in 2 months.
We take ownership. Building a startup is about ownership and being accountable for timely delivery.
We are leaders of remote work. We are passionately building a culture where people can be productive working from anywhere.
What We Offer
Remote Work: 100% remote work with a virtual office in Gather.
Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.
Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
Holidays: 26 days holiday + local public holidays.
Health Insurance: Comprehensive health coverage.
Development Budget: €1,000 annual personal development budget.
Workspace Budget: Remote workspace budget and access to co-working spaces.
Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
Company Events: Company-wide events to build relationships and have some fun!
Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.
Interview Process:
1. 20-30 min - Intro call with Talent team
2. Take-home Assessment
3. 45 min - Interview with CS Lead
4. 60 min - Culture interview with CS Lead and Co-Founder
Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.
Customer Success Manager (German-speaking) Arbeitgeber: Secfix
Secfix ist ein hervorragender Arbeitgeber, der eine dynamische und unterstützende Arbeitsumgebung bietet, in der Ingenieure nicht nur ihre technischen Fähigkeiten weiterentwickeln, sondern auch aktiv an der Gestaltung der Unternehmenskultur teilnehmen können. Mit einem klaren Fokus auf individuelle Entwicklung, einer flexiblen Remote-Arbeitsstruktur und einem großzügigen Entwicklungsbudget von 1.000 € pro Jahr, fördert Secfix das Wachstum seiner Mitarbeiter und bietet gleichzeitig die Möglichkeit, an innovativen Projekten im Bereich KI und Compliance zu arbeiten.
StudySmarter Expertenrat🤫
Wir sind der Meinung, dass du so Customer Success Manager (German-speaking) erhalten könntest
✨Tip Number 1
Familiarize yourself with the specific compliance standards mentioned in the job description, such as ISO 27001 and GDPR. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Leverage your network to connect with current or former employees of Secfix. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 3
Showcase your experience in managing customer relationships and improving processes in previous roles. Prepare specific examples that highlight your ability to drive customer success and work cross-functionally, as these are key aspects of the position.
✨Tip Number 4
Demonstrate your enthusiasm for remote work and startup culture. Share any relevant experiences that illustrate your adaptability and proactive approach in a remote environment, as this aligns with Secfix's values and work style.
Wir glauben, dass du diese Fähigkeiten brauchst, um Customer Success Manager (German-speaking) mit Bravour zu bestehen
Einige Tipps für deine Bewerbung 🫡
Understand the Role:Make sure to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and requirements, especially the importance of C2 German language skills and experience in customer success management.
Tailor Your CV:Customize your CV to highlight relevant experience in customer success or account management roles. Emphasize any experience you have with B2B SaaS companies and your ability to manage multiple projects simultaneously.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer success and your understanding of the DACH region. Mention specific examples of how you've driven customer adoption and improved processes in previous roles.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, ensure that your application materials are well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively with customers and cross-functional teams.
Wie man sich auf ein Vorstellungsgespräch bei Secfix vorbereitet
✨Show Your Customer Obsession
Make sure to highlight your passion for customer success during the interview. Share specific examples of how you've gone above and beyond to support customers in previous roles, especially in a B2B SaaS environment.
✨Demonstrate Your Technical Understanding
Since the role involves discussing technical concepts, be prepared to explain your familiarity with compliance standards like ISO 27001 and GDPR. This will show that you can effectively communicate with both technical and non-technical audiences.
✨Emphasize Cross-Functional Collaboration
Discuss your experience working with different teams such as sales, marketing, and engineering. Provide examples of how you've successfully aligned customer needs with company strategy, showcasing your ability to work in a startup environment.
✨Prepare for the Take-Home Assessment
Take the time to thoroughly understand the take-home assessment requirements. Use this opportunity to showcase your problem-solving skills and creativity, reflecting the hacky approach that Secfix values.
