IT WFM Product Owner

Securitas Group

Securitas is a world‑leading safety and security solutions partner that helps make your world a safer place.

By leveraging technology in partnership with our clients, we offer a broad portfolio of value‑enhancing services and solutions integrated across the security value chain – from on‑site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 322 000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best‑known companies.

Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimise their operations and protect what matters most – their people and assets.

Securitas IT

IT is a key function supporting the capabilities of a modern and powerful IT technology needed to fulfil Securitas business strategy.

In Europe, our 400+ IT co‑workers support digital products and services for clients and transforming and protecting our existing IT landscape, making sure colleagues all over the European Division can work efficiently in a modern IT environment.

About the role

We are seeking a skilled and experienced IT WFM (workforce management) Product Owner who can operate effectively in a complex, multicultural environment.

In this role, you will oversee a portfolio of WFM‑related IT products and play a central role in the roll‑out of business‑critical solutions across multiple countries.

You are responsible for managing the product roadmap and backlogs, ensuring they reflect business priorities and drive the highest value for the organization.

You will contribute to fast, successful implementation and adoption of solutions – whether through continuous improvement initiatives or international roll‑outs.

The role requires strong vendor‑management capabilities, end‑to‑end process visibility, and the ability to work in a hybrid agile environment.

You will manage two internal Business Analysts, coordinate vendors and partners, and ensure high‑quality delivery across the domain.

You will support roll‑out product in different countries and Business as usual improvement product.

In addition, you are accountable for service continuity and operational performance, including quality assurance and operational readiness.

You will oversee service delivery vendors and the support teams that ensure stable, reliable operations for all products in your domain.

Key Responsibilities

• Accountable for delivering WFM Infor product across countries within the division.
• Oversee day‑to‑day operations and manage the AMS vendor resources.
• Collaborate closely with business stakeholders at both European and country levels to prioritise initiatives and ensure the realization of business value, from business demand to delivery.
• Initiate and drive projects that enable the rollout of the European WFM platform.
• Safeguard the European core model to prevent deviations during delivery.
• Ensure third‑party solution providers adhere to best practices and maintain service level agreements.
• Manage partners to deliver scope using an agile‑hybrid approach during project roll‑outs and in business‑as‑usual operations.
• Lead multiple streams of the solution, addressing reliability issues, monitoring progress, tracking KPIs, and managing budgets.
• Develop problem management processes and implement service improvement plans.
• Ensure business and technical stakeholders are represented in defining and evolving services through the Business and IT Product Owners.
• Coordinate activities and align with Architecture, Testing, and Release Management teams.
• Ensure service delivery vendors and support teams guarantee stable and reliable operations for all products in the domain.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent professional experience.
• Strong experience in WFM platforms (Infor WFM highly preferred) or large Workforce digital systems.
• Proven track record in product or domain management within complex international environments.
• Experience leading small teams and managing vendor performance.
• Excellent communication skills across technical, business, and executive stakeholders.
• Ability to thrive in fast‑paced, dynamic project environments.
• Solid understanding of WFM requirements, objectives, and processes, coupled with the ability to leverage technology for business improvement.
• Deep knowledge of services and solutions within Securitas.
• Strong project and product management capabilities.
• Experience working in matrix organisations and with virtual teams.
• Driven to maximise client value through service and solution delivery.
• Strong interpersonal skills with the ability to make informed decisions and execute effectively.
• Strong people‑management and leadership skills.
• Fluent in English.
• Current Scope
• Infor Workforce Management (European Platform)

What we offer

At Securitas we believe in doing the right thing and doing it well.

For our customers and our employees.

Our employees come from all walks of life and bring with them many talents and perspectives.

We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

If this sounds like the right next step in your professional career, don't hesitate and apply!

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