Customer Success Associate

Accelerate your development and exposure tohigh performancetechnology and modern client success practices. JoinSedona Digital, a fast-growingscaleup with the ambition to become one of the leading technology companies in the region.

Our global client base needs strong Client Successto supportpeople who enjoy administrative work, care about quality, and have a genuine passion for culture and serving customers.

Weare obsessedwithour customers.
We build outstanding technical solutions.
We create an awesome culture.
We accelerate learning and careers.

We are looking for aCustomer Success Associateto provide administrative, project, and reporting support for our customers atSedona Digital. You will work across multiple client projects - handling queries, managing data, preparing reports, and making sure our customers receivehigh-quality,timelyservice. This role requires excellent English skills, strong attention to detail, and the ability to perform repetitive but important tasks with consistency and accuracy.

Your responsibilities will include:

• Managing client projects from setup to reporting, including timeline expectations and deliverables.

• Workingcross functionallywithin a customer’s business to ensurea smoothand impactful client experience.

• Learning and using proprietary client platforms, including handlingsurveysor feedback processes.

• Administering data connections betweendifferent sourcesand understanding conceptually how systems interact.

• Handling repetitive operational tasks with high accuracy and consistency.

• Preparing progress updates and status reports for ongoing projects.

• Creating presentations and visual summaries of customer project results.

• Supportingad hocadministrative and reporting tasks across the customer portfolio.

• Bachelor’s degree in Business Administration, Information Technology, or related field—or equivalent work experience.

• 4+ years’ experiencein Customer Success, Client Success, Project Administration, or Business Operations.

• Strong English written and verbal communication skills, able to summarize information clearly and concisely for asynchronous work.

• Proficiencyin Microsoft 365, especiallyExcel(basic formulas, VLOOKUP, filters, data cleanup, etc.)

• Attention to detail, accuracy in documentation, and the ability to maintainquality across highly repetitive tasks.

• Strong organizational skills with the ability to prioritize competing deadlines.

• Ability to work both independently and collaboratively within a team.

• Strong problem-solving and analytical thinking abilities.

• Willingnessto learn new tools, technologies, and methodologies.

• Experience in data management or surveymethodologyis desirable.

• Interest or background in organizational culture, organizational effectiveness, or leadership development is a plus.

Good to Have:

• Qualtrics experience

• Knowledge of data integrations (APIs, SFTP, and related methods)

• Knowledge of JavaScript, HTML, CSS

• Knowledge of build and optimization workflows and automations

• Microsoft Azure certifications (Fundamentals or higher)

• Work from home

• Medical insurance given after probation period

• Training on market trends and client needs

• Continuous learning and personal development opportunities

• Competitive compensation package

• Performance-based bonus

• Fun budget for team events