Why This Role Is Exciting
This isn't your typical service engineering position.
You'll work directly with major international customers, supporting sophisticated production environments across Europe, the Middle East and Africa. One week you could be commissioning new equipment at a state-of-the-art manufacturing facility, the next you'll be delivering technical training, troubleshooting performance issues, or helping customers maximise the efficiency of their production lines.
You'll become a recognised technical expert while gaining exposure to different cultures, technologies and manufacturing environments throughout the region.
What You'll Be Doing
As our Service Engineer - Key Accounts, you'll play a vital role in ensuring our customers receive world-class service and technical support. You'll:
- Install and commission Ishida equipment across EMEA
- Diagnose faults, carry out repairs and perform preventative maintenance
- Build trusted relationships with key account customers and become their go-to technical expert
- Deliver technical training and share expertise with customer teams
- Support installation projects and help customers optimise equipment performance
- Collaborate with local service teams, engineers, customer service colleagues and account managers across multiple countries
- Support new product introductions and emerging technologies
- Travel extensively throughout EMEA to support customer sites
- Represent Ishida at customer events and industry exhibitions when required
- Identify opportunities to improve customer performance and service delivery
What We're Looking For
We're interested in hearing from engineers who are technically capable, customer-centric and excited by international travel.
Essential
- Experience within food manufacturing, engineering or a related technical industry
- Strong electrical and mechanical engineering knowledge
- Excellent problem-solving and fault-finding skills
- Confident communicator who can explain technical information clearly
- Fluent English language skills
- Basic working knowledge of German
- Ability to work independently and as part of an international team
- Willingness to travel extensively throughout EMEA
- Willingness to undertake a comprehensive training programme involving significant travel
- Based in Germany or the Netherlands within approximately 350km of Düsseldorf
Desirable
- Previous field service engineering experience
- Experience installing, commissioning and repairing industrial machinery
- Food manufacturing experience
- Additional European language skills
- Experience supporting key account customers
- Knowledge of full-line or OEM equipment
What You'll Bring
We're looking for someone who is:
- Naturally customer-focused
- Positive, enthusiastic and proactive
- Organised and self-motivated
- Adaptable and comfortable working internationally
- Passionate about learning and developing new skills
- A collaborative team player who enjoys helping others succeed
Why Join Ishida Europe?
At Ishida, we believe our people are our greatest asset. That's why we're committed to investing in your development, empowering decision-making, and creating opportunities for long-term career growth.
When you join our team, you'll benefit from:
- Working for a global technology leader
- Extensive technical and professional training
- International travel and exposure to world-class manufacturing environments
- Opportunities to work with the latest technologies and new product developments
- A collaborative, supportive and expert engineering community
- The opportunity to make a genuine impact with some of our most important customers
Ready for Your Next Challenge?
If you're an experienced engineer looking for a role that combines cutting-edge technology, international travel, customer partnership and genuine career development, we'd love to hear from you.
If you are interested in this opportunity and want to speak to the hiring manager contact Berkay Bulut.
The role will close on Sunday 8th November 2026
**Please make sure you have spoken to your line manager before applying**
Service Engineer (Key Accounts) in Hamburg Arbeitgeber: See Ishidas current vacancies
Als Customer Support Coordinator bei Ishida in Deutschland profitieren Sie von einer dynamischen Arbeitsumgebung, die Teamarbeit und Kundenorientierung fördert. Wir bieten Ihnen nicht nur eine wettbewerbsfähige Vergütung, sondern auch umfangreiche Weiterbildungsmöglichkeiten, um Ihre berufliche Entwicklung zu unterstützen. Unsere offene Unternehmenskultur und die Möglichkeit, aktiv an der Verbesserung unserer Dienstleistungen mitzuwirken, machen uns zu einem hervorragenden Arbeitgeber für alle, die eine sinnvolle und erfüllende Karriere anstreben.
Kontaktdaten:
See Ishidas current vacancies Recruiting-Team
