Technical Support Engineer III

Planet is a space company that designs, builds, and operates the world’s largest constellation of imaging satellites.

As a Technical Support Engineer you will manage and resolve challenging technical issues for Planet partners and customers, developing subject‑matter expertise on our products, platform, and API.

The role is customer‑facing, requires strong interpersonal skills, and is based in Berlin (hybrid, 3 days per week).

Responsibilities

• Provide technical support to customers, partners, and internal employees via email, phone, chat, or in person.
• Meet or exceed customer expectations regarding response frequency, quality, and overall experience.
• Build foundational relationships with partner teams, including Engineering, Customer Success, Sales, and Product Management.
• Troubleshoot complex technical issues and assess their impact on customer business priorities to develop solutions.
• Manage and prioritize product bugs and enhancement requests.
• Participate in projects that improve the efficiency, quality, and overall customer experience with Planet products.

Qualifications

• 4+ years of relevant experience in technical support, troubleshooting, and root‑cause analysis in a customer‑facing role.
• 2+ years of experience in scripting languages (Java Script, Python, Perl) and relational databases (e. g., My SQL, Oracle).
• Understanding of API integration and web application stacks.
• Familiarity with geo‑spatial data, satellite imagery, and GIS applications (e. g., ESRI, QGIS).
• Experience with AWS and container‑based technology.
• Ability to manage communications for critical customer situations and coordinate resources.
• Ability to multitask, prioritize workload, and work both independently and collaboratively.
• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent technical education and work experience.
• Willingness to travel as necessary to client sites and to participate in scheduled weekend on‑call support.
• Applicants must have a valid work permit or legal authorization to work in the EU at the time of application; visa sponsorship is not available.
• Preferred
• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems.
• Ability to maintain a professional demeanor when handling complex user issues.

Benefits

Benefits are dependent on employment type and geographical location. Offerings may include:

• Paid time off (vacation, holidays, company‑wide days off)
• Employee wellness program
• Home office reimbursement
• Monthly phone and internet reimbursement
• Tuition reimbursement and access to Linked In Learning
• Equity
• Volunteering opportunities

Application Deadline: October3,2026 at11:59p PT.

EEO & Equal Opportunity

Planet is an equal opportunity employer.

We are committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

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