Auf einen Blick
- Aufgaben: Analysiere Kundenfeedback aus verschiedenen Kanälen und identifiziere wichtige Muster.
- Unternehmen: SEGULA Technologies, ein globales Ingenieurbüro mit innovativer Kultur.
- Vorteile: Wettbewerbsfähiges Gehalt, internationale Reisen und Entwicklungsmöglichkeiten.
- Weitere Informationen: Dynamisches Team mit Fokus auf Vielfalt und Chancengleichheit.
- Warum dieser Job: Gestalte die Zukunft der Automobilindustrie durch datengestützte Entscheidungen.
- Qualifikationen: Abschluss in Ingenieurwesen oder verwandten Bereichen; Erfahrung mit Analyse-Tools.
Das prognostizierte Gehalt liegt zwischen 56250 - 68750 € pro Jahr.
- Collect, consolidate, and analyze customer feedback from multiple channels (e. g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues.
- Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures.
- Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly.
- Build and maintain a process and tool chain in Share Point/Power BI to ensure traceable issue handling.
- Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable.
- Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners.
- Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team.
- Bachelor’s or master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field.
Alternatively, relevant technical training with automotive or software experience is a plus.
- Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA).
- Experience with survey and feedback platforms (e. g. Qualtrics, Medallia).
- Experienced with social listening and consumer intelligence platforms (e. g. Brandwatch, Trajaan)
- Experienced with data analysis tool & report setting (e. g. Share Point, Power BI)
- Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus).
- High level of initiative, adaptability, attention to detail, and teamwork orientation.
- Willingness to travel domestically and internationally as required by the role.
- Collect, consolidate, and analyze customer feedback from multiple channels (e. g., mobile app, in-car systems, surveys, ambassadors, social media) to identify patterns, themes, and critical issues.
- Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures.
- Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly.
- Build and maintain a process and tool chain in Share Point/Power BI to ensure traceable issue handling.
- Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable.
- Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners.
- Assist in the development and continue improvement of quality processes, feedback loops, and knowledge-sharing within the team.
- Bachelor’s or master’s degree in engineering (Automotive, Electrical, Computer Science), Business Informatics, Business Administration, Psychology, Marketing, Human Factors, or a related field.
Alternatively, relevant technical training with automotive or software experience is a plus.
- Familiar with reporting and analytics tools (Excel, BI, CRM, or ticketing systems such as JIRA).
- Experience with survey and feedback platforms (e. g. Qualtrics, Medallia).
- Experienced with social listening and consumer intelligence platforms (e. g. Brandwatch, Trajaan)
- Experienced with data analysis tool & report setting (e. g. Share Point, Power BI)
- Structured, solution-oriented mindset and strong communication skills in English (German and/or Chinese are a plus).
- High level of initiative, adaptability, attention to detail, and teamwork orientation.
- Willingness to travel domestically and internationally as required by the role.
SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms.
With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees.
As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production.
SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.
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Data Analyst/Engineer - Voice of Customer - Automotive Arbeitgeber: SEGULA Technologies
SEGULA Technologies ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einer starken globalen Präsenz und einem Fokus auf Teamarbeit fördert das Unternehmen eine offene und unterstützende Arbeitskultur, die individuelle Entwicklung und berufliches Wachstum ermöglicht. Die Mitarbeiter profitieren von spannenden Projekten im Bereich ADAS, modernsten Technologien und der Chance, an der Spitze der Automobilindustrie zu stehen.
