Level 1 Technical Assistance Agent - Automotive (m/f/d) - Dutch Language

• Serve as the first point of contact for technical assistance requests from dealer workshops and repairers.
• Provide remote technical support in the local language to resolve vehicle-related technical issues.
• Analyze and identify customer vehicle faults using available technical information and diagnostic procedures.
• Verify that repairers have completed all recommended diagnostic steps and manufacturer-prescribed repair processes.
• Recommend appropriate corrective actions and provide known technical solutions.
• Document and manage all technical cases, ensuring complete traceability.
• Ensure all support tickets are processed within defined technical assistance response times and service level targets.
• Manage an average workload of approximately 10 technical cases per day while maintaining high-quality support.
• Escalate unresolved or complex technical cases to higher-level technical support teams when required.
• Maintain accurate documentation of troubleshooting activities and case resolutions.
• Support continuous improvement by identifying recurring technical issues and sharing feedback with internal teams.
• Degree or Diploma in Mechanical Engineering, Automotive Engineering, Mechatronics, or a related technical field.
• Experience in Automotive Aftersales, Technical Support, Workshop Operations, or Vehicle Diagnostics.
• Previous experience in a dealership, OEM, or automotive technical assistance environment is highly preferred.
• Strong knowledge of automotive systems and vehicle diagnostics.
• Experience with vehicle troubleshooting and repair processes.
• Familiarity with OTA (Over-the-Air) software update processes and software-related defect diagnosis.
• Excellent verbal and written communication skills in Dutch & English is a must.
• Customer-focused with a strong service mindset.

• Serve as the first point of contact for technical assistance requests from dealer workshops and repairers.
• Provide remote technical support in the local language to resolve vehicle-related technical issues.
• Analyze and identify customer vehicle faults using available technical information and diagnostic procedures.
• Verify that repairers have completed all recommended diagnostic steps and manufacturer-prescribed repair processes.
• Recommend appropriate corrective actions and provide known technical solutions.
• Document and manage all technical cases, ensuring complete traceability.
• Ensure all support tickets are processed within defined technical assistance response times and service level targets.
• Manage an average workload of approximately 10 technical cases per day while maintaining high-quality support.
• Escalate unresolved or complex technical cases to higher-level technical support teams when required.
• Maintain accurate documentation of troubleshooting activities and case resolutions.
• Support continuous improvement by identifying recurring technical issues and sharing feedback with internal teams.
• Degree or Diploma in Mechanical Engineering, Automotive Engineering, Mechatronics, or a related technical field.
• Experience in Automotive Aftersales, Technical Support, Workshop Operations, or Vehicle Diagnostics.
• Previous experience in a dealership, OEM, or automotive technical assistance environment is highly preferred.
• Strong knowledge of automotive systems and vehicle diagnostics.
• Experience with vehicle troubleshooting and repair processes.
• Familiarity with OTA (Over-the-Air) software update processes and software-related defect diagnosis.
• Excellent verbal and written communication skills in Dutch & English is a must.
• Customer-focused with a strong service mindset.

SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.