Senior Application Sales Support - Robotic Solutions (F/M)

• Senior Application Sales Support – Robotic Solutions (F/M)
• Site de l’emploi: Neuss, Germany Lieu de travail: Hybride Fonction: Service et assistance

Votre mission

The Senior Application Sales Support will provide advanced 2nd level technical support through the analysis and resolution of complex issues, working closely with SEIKO-EPSON GLOBAL HQ to ensure high service quality and customer satisfaction.

Lead the delivery and continuous development of internal and external product training programs, including the creation of modern training content to support the RS Academy.

Ce que vous ferez

• Analyse and resolve complex technical issues (hardware and software) using structured troubleshooting methodologies.

Act as escalation point for 1st level support and ensure timely and high-quality resolution of customer issues.

• Collaborate with internal departments and Seiko-Epson Global HQ to ensure sustainable, quality-assured solutions.

Monitor recurring issues, identify root causes, and drive corrective actions to improve product quality.

• Conduct in-depth analysis of technical problems through structured troubleshooting and close collaboration with internal teams and external parties to ensure high quality service and rapid problem resolution.
• Plan, prepare and deliver internal and external technical product training for customers, service partners, distributors, and internal employees through structured preparation, delivery, and follow-up to ensure sustainable knowledge transfer.
• Develop, update and maintain high quality training materials, manuals and digital learning content (e. g., via LMS platforms such as Litmos).

Ensure consistency, scalability and accessibility of training resources.

• Maintain and develop expertise in pre-production products and emerging technologies, proactively sharing insights with internal and external stakeholders to ensure market readiness and high-quality technical support.
• Provide structured feedback to Product Management and Seiko-Epson Global HQ on product performance, defects and customer requirements.

Contribute to continuous product and service improvement initiatives.

Support the optimization of support processes and training programs.

• Provide technical support for trade shows, customer events, and demonstrations (national and international).

Act as technical expert during customer engagements to support sales activities and strengthen market presence.

• Support the development and continuous improvement of training concepts, frameworks and processes in collaboration with the Lead Trainer.

Contribute to building a structured, efficient and sustainable training academy.

Éducation et qualifications requises

• A bachelor’s degree in engineering or a comparable qualification in a relevant field (e. g., automation technology, robotics, mechatronics, electrical engineering).
• Additional qualifications in the field of training or education are preferred (e. g., trainer certification, coaching certification, or a comparable qualification).

Expérience professionnelle

• Extensive experience in analysing and resolving complex technical issues in a service or support environment, particularly in 2nd-level or comparable technical roles.
• Experience in planning, conducting, and developing technical training programs for various target groups (e. g., customers, service partners, internal employees).

Connaissances techniques et compétences

• Very good technical understanding in the fields of robotics, automation, and control technology.
• Good knowledge of programming robot systems (e. g., SCARA, 6-axis robots) as well as, ideally, basic knowledge of PLCs or PC controlled applications.
• Experience in systematic error analysis and problem-solving for complex technical systems.
• Proficiency with MS Office and, ideally, experience with learning management systems (e. g., Litmos) and digital training formats.
• Ability to prepare training materials in a structured, pedagogically sound, and standardized manner.

Exigences linguistiques

• Excellent written and spoken German and English, including the ability to convey technical content clearly and comprehensibly in both languages.
• Knowledge of an additional foreign language is a plus.

Compétences interdisciplinaires (comportementales)

• Strong communication and presentation skills to convey complex technical content in an easily understandable manner.
• Strong organizational skills and a structured approach to managing multiple concurrent training and support activities.
• Ability to work effectively in a team and collaborate across departments with internal and external stakeholders.
• Independent, analytical, and solution-oriented approach to work with a high degree of personal responsibility.
• Strong customer and service orientation, as well as a confident demeanor when interacting with diverse target groups.
• Flexibility and willingness to continuously familiarize yourself with new technologies and products.

Égalité et diversité

Epson is an equal opportunity employer.

We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.

We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team.

Assistance à la candidature et accès aux locaux

Si vous avez besoin d’une assistance supplémentaire pour votre candidature ou d’un accès en fauteuil roulant à nos locaux, veuillez contacter recruitment@epson. eu.

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