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- Aufgaben: Lead onboarding and support for enterprise customers, ensuring they maximize Semrush's value.
- Arbeitgeber: Join Semrush, a global IT company revolutionizing digital marketing tools.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Warum dieser Job: Be a trusted advisor to top marketing executives and drive impactful strategies.
- Gewünschte Qualifikationen: Experience in customer success or account management is essential.
- Andere Informationen: This role offers the chance to work with innovative marketing solutions globally.
Das voraussichtliche Gehalt liegt zwischen 54000 - 84000 € pro Jahr.
Senior Strategic Customer Success Manager (Global Customer Success Retention)
Customer Success location_on Germany
Hi there!
We are Semrush, a global IT company developing our own product – a platform for digital marketers. This is our Senior Strategic Customer Success Manager Enterprise role for those who can find a common language with anyone in the world.
Customer Onboarding & Enablement: Lead onboarding for new enterprise customers, ensuring a seamless introduction to Semrush products and services. Ensure the right training and support is provided to accelerate value realization through product adoption, involving the right expert resources when needed.
Strategic Account Management: Build and nurture strong relationships with key stakeholders, including senior marketing executives, CMOs, and marketing operations teams. Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
Create & Execute Implementation Plans: Develop detailed, customized implementation plans tailored to the client’s specific needs and business objectives. Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively.
Link Workflows to Value: Collaborate closely with clients to understand and link key workflows within their marketing operations to the business value Semrush drives.
Drive Customer Value: Conduct regular business reviews to demonstrate how Semrush tools are delivering ROI. Offer customized strategies and insights to help clients meet their specific business goals.
Proactive Customer Engagement: Stay ahead of customer needs by proactively identifying challenges, recommending solutions, and addressing potential roadblocks.
Collaborative Problem Solving: Partner with internal teams (Product, Sales, Support) to solve complex customer challenges, advocating for improvements based on customer needs and feedback.
Performance Tracking & Reporting: Use data to provide actionable insights and track performance against KPIs. Present detailed reports and strategic recommendations to key client stakeholders.
Renewals & Retention: Drive high customer retention and renewal rates by ensuring clients see ongoing value. Work closely with account teams to identify upsell and cross-sell opportunities.
Customer Advocacy: Advocate on behalf of enterprise customers internally to support their marketing needs and externally by capturing success stories and case studies to highlight the value of Semrush.
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Senior Strategic Customer Success Manager (Global Customer Success Retention) Arbeitgeber: SEMrush
Kontaktperson:
SEMrush HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Senior Strategic Customer Success Manager (Global Customer Success Retention)
✨Tip Number 1
Familiarize yourself with Semrush's products and services. Understanding the platform inside and out will help you communicate effectively with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Semrush on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Senior Strategic Customer Success Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight your experience in onboarding, strategic account management, and driving customer value to align with the job requirements.
✨Tip Number 4
Stay updated on industry trends and challenges in digital marketing. Being knowledgeable about the latest developments will position you as a trusted advisor to clients and show your commitment to their success.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Senior Strategic Customer Success Manager (Global Customer Success Retention)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Strategic Customer Success Manager position. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in customer success, strategic account management, and onboarding processes. Use specific examples that demonstrate your ability to drive customer value and retention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your understanding of Semrush's products. Mention how your background aligns with the company's goals and how you can contribute to their success.
Highlight Data-Driven Achievements: In your application, emphasize any experience you have with performance tracking and reporting. Provide concrete examples of how you've used data to drive customer engagement and retention in previous roles.
Wie du dich auf ein Vorstellungsgespräch bei SEMrush vorbereitest
✨Understand the Product Inside Out
Make sure you have a deep understanding of Semrush's products and services. Familiarize yourself with their features, benefits, and how they can solve specific customer challenges. This knowledge will help you demonstrate your ability to provide strategic recommendations during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your experience in building and nurturing relationships with key stakeholders, especially senior marketing executives. Be ready to discuss how you've acted as a trusted advisor in previous roles and how you can do the same for Semrush's clients.
✨Demonstrate Proactive Problem Solving
Think of instances where you've proactively identified customer challenges and successfully implemented solutions. Discuss your approach to collaborative problem-solving and how you work with cross-functional teams to advocate for customer needs.
✨Prepare for Performance Metrics Discussion
Be ready to talk about how you've tracked performance against KPIs in your previous roles. Highlight your experience in using data to provide actionable insights and how you've demonstrated ROI to clients through regular business reviews.
