Senior Growth Operations Specialist, Technical

Role overview

This role leads the operational backbone of a technical partner ecosystem in a B2B cybersecurity environment, sitting between customer experience, business development, and revenue operations. Rather than delivering hands-on technical support, the specialist architects the programs, telemetry, and cross-functional campaigns that let partner-facing teams scale efficiently. The work directly influences partner retention, time-to-value, and expansion revenue across two distinct channel motions.

Responsibilities

• Design a dual-track operational framework tailored to two motion archetypes: VARs (transactional, project-based services with rapid delivery) and MSSPs (recurring operational health, API/SOC integration, multi-tenant enablement, sustained consumption).
• Operationalize structured growth programs that drive product adoption, upsell, and services expansion across partner-facing and customer-facing technical teams.
• Convert recurring technical issues into proactive enablement and deflection programs that reduce escalations and increase partner self-sufficiency.
• Analyze ticket telemetry and recurring technical friction with Support Leadership to surface adoption barriers across the partner journey.
• Build scalable proactive structures that connect partners with the right technical resources at the right time.
• Create unified workflows and clean handoffs between customer-facing and partner-facing technical teams.

Requirements

• 3 to 5 years in CX Operations, Channel Operations, Customer Success Operations, or Professional Services Operations within B2B enterprise software or cybersecurity.
• Demonstrated success supporting operational workflows spanning Technical Support, Customer/Partner Success, and Professional Services.
• Deep familiarity with the channel ecosystem (VARs, MSPs, MSSPs, Global System Integrators) and how technical services drive channel revenue.
• Track record of translating operational insight into retention and growth campaigns with measurable net retention impact.
• Hands-on experience building programs for both transactional VARs and recurring-revenue MSSPs/MSPs.
• Conceptual understanding of MSSP integrations (SIEM/SOAR/EDR, multi-tenancy, service desk handoffs); background in cybersecurity, network infrastructure, or complex SaaS preferred.

Nice to have

• Prior experience building a partner ecosystem from an operational standpoint.
• Certification in Customer Success, Agile Project Management (PMP/Scrum), or Revenue Operations methodologies.

Benefits and work setup

• Equity participation through restricted stock units and an employee stock purchase plan.
• Competitive leave benefits with gender-neutral parental leave.
• Private medical, dental, and vision insurance.
• Hybrid work model with flexible hours, home office allowance, and internet or mobile phone reimbursement.
• Wellness programs and in-office lunch offerings.
• Equal opportunity employment with reasonable accommodation support.