What you will do with us
You are responsible for the
development and implementation of user-centered service solutions
, from research to prototyping with our UX designers and their implementation.
You plan and conduct
workshops with clients and interdisciplinary teams
to jointly develop
innovative solutions .
You advise our clients on
service design and the optimization of their business models
through innovative service offerings.
You will be responsible for
qualitative
user research activities, including recruitment, guidelines, moderation & evaluation of user tests, interviews or co-creation workshops.
You
analyze
user needs , identify pain points, and create detailed
customer journeys, personas, and service blueprints.
You are a
team player
and work closely with UX designers, developers, consultants and clients to achieve the best results.
You moderate
workshops
using
creative methods
and are a facilitator for
customer-centric design processes
.
What makes you who you are
You have a
passion for creative work
, are enthusiastic, and radiate optimism.
You can
understand and analyze complex relationships and develop innovative solutions
that keep both the user and business goals in mind.
You
think holistically , but have an
eye for detail.
You have solid
research experience in different settings
: remote or on-site, 1-on-1 or in a group, interview or user test.
With your
solution-oriented approach, persuasiveness and confident demeanor,
you can design new services with our customers.
You are curious about
trends, innovations and technological standards
in digitalization.
You have a
high level of social competence and openness.
You have
several years of practical experience
in
Customer Experience & Service Design
, Process Design or Business Analysis.
You are proficient in using different
AI tools
for efficient work.
Your German is fluent in both spoken and written form (C2 level), and you are also proficient in English.
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