Residential Sales Consultant

Overview

The Residential Sales Consultant is an outside sales position responsible for developing and closing residential sales and services opportunities through customer education and presentations, using traditional lead-generation techniques as well as internal lead pipelines.

Responsibilities

• Present comfort options of residential HVAC and water heater products and services to new and established customers.
• Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction.
• Create relationships with prospective customers and referrals, as well as initiating calls to generate sales.
• Work collaboratively with technical team members onsite to promote and ensure a 100% customer satisfaction experience.
• Remain up to date on the latest industry trends, service methods, systems, and technology available within the market and the business.

Qualifications

Our Residential Sales Consultants (RSCs) are highly ambitious, results-oriented, and self-motivated individuals. Skilled in providing innovative, customer-related recommendations, developing effective proposals, handling negotiations, and closing sales. To accomplish this, a successful RSC must possess:

• At least a High school diploma or GED; a Bachelor's degree or related professional sales certifications preferred.
• Prior sales experience, with a preference for experience with direct selling to consumers.
• Strong selling and business-development skills.
• A demonstrated ability to effectively communicate concepts to a variety of audiences.
• Demonstrated commitment to the delivery of high quality, customer-focused service.
• Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate this into business solutions.
• Valid driver's license with acceptable driving record.
• Ability to consistently demonstrate a positive attendance record.
• Available to work flexible hours as needed.
• Ability to meet physical demands - climb ladders and/or attic stairs, maneuver in attics, basements, and crawl spaces to access HVAC units, in order to assess customer requirements and take measurements.

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.