Senior Manager, CRM Presales Solution Consulting

Senior Manager, CRM Presales Solution Consulting at ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

• Work with a talented team that is motivated and engaged. They work as a team supporting each other when needed and focused on driving as much customer value as possible. And they like to also have some fun at work too.
• Own your business and drive growth and collaboration to do impactful people and customer work. Bring ideas, be engaged and self‑motivated to drive change and adoption where needed.
• Work with your team of SCs to demonstrate relevance to customers, focusing on great discovery and understanding of the customers’ business and their requirements. Be close enough to help the team deliver the highest quality presentations and demonstrations focused on relevance and value based on what we know about the customers’ challenges and business. Storytelling is key.
• Develop team members according to the demands of the business and according to their individual professional goals. Support the team to prioritise their workload and efforts for sales opportunities and best‑practice collaboration with colleagues.
• Ensure continuous and regular feedback to the team members through direct observation, peer and sales feedback.
• Work with Customer Workflow and regional sales managers to prioritise Solution Consulting efforts. Collaborate closely with Field SC Managers on priorities and alignment on efforts and investments.
• Jointly drive marketing and partner strategy and execution for Customer Workflow business and demand generation in assigned territories also leveraging teams skills and expertise.
• Support collaboration and innovation engagements with Customer Workflow product organisation to feedback customer insights for future product developments.
• Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands.
• Manage day‑to‑day activities such as resource alignment, effective utilisation of skills, administrative tasks and reporting.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analysing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Experience working in a fast‑growing SaaS environment with a background related to improving customer experiences (CcaaS, CRM, CX, Process automation).
• Experience in presales roles and with managing presales teams (3+ years management experience). Bonus if experience is within a specialist presales team.
• Understanding and practice in coaching, mentoring and performance management of individual contributors with a people‑first approach.
• A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices.
• Ability to motivate and inspire a growing team of Presales Solutions Consultants.
• Ability to self‑motivate and good communication skills.
• Experience in Value Based Selling or Solution Selling.
• Fluency in English and German.
• Able to work from the office periodically, regional travel 30‑50 %.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non‑traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.