Operations Coordinator

Benefits

• Profit sharing
• Training & development
• 401(k)
• 401(k) matching
• Competitive salary

Help Keep Our Business Organized, Our Teams Supported, and Our Customers Served.

Position Summary

SERVPRO of Bear, New Castle, and Upper Darby is seeking an experienced, highly organized professional to join our team as an Operations Coordinator.

This is not a traditional administrative assistant position.

We're looking for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in helping keep a growing business organized and moving forward. You'll work closely with our leadership team while supporting multiple departments, coordinating projects, solving problems, and helping ensure our office and operations run efficiently.

If you're someone who naturally takes ownership, communicates well, enjoys learning new things, and wants to build a long-term career with a growing company, we'd love to meet you.

Primary Responsibilities

• Provide administrative support to company leadership.
• Assist with dispatch and scheduling coordination.
• Support the Accounts Receivable and Billing departments.
• Assist with Job File administration and project documentation.
• Prepare reports, spreadsheets, correspondence, and other business documents.
• Coordinate meetings, calendars, and special projects.
• Answer and direct incoming customer calls professionally.
• Maintain accurate information within company software systems.
• Communicate with customers, vendors, insurance representatives, and teammates.
• Help improve office procedures and administrative processes.
• Assist with recruiting, onboarding, and employee training coordination.
• Support multiple departments based on business needs.
• Perform a variety of administrative, operational, and project coordination responsibilities that contribute to the success of the organization.
• Step in to assist teammates whenever needed and help create an exceptional customer experience.

Qualifications

We're looking for someone who has:

• Three or more years of experience in administrative support, office management, executive assistance, operations coordination, project coordination, or a similar role preferred.
• Excellent organizational and time-management skills.
• Strong communication and customer service abilities.
• Advanced Microsoft Office skills, including Outlook, Word, and Excel.
• The ability to prioritize multiple responsibilities in a fast-paced environment.
• High attention to detail and strong follow-through.
• Professional judgment and the ability to work independently.
• A positive, team-first attitude.
• A desire to learn, grow, and take on increasing responsibility.

Experience in restoration, construction, insurance, property management, or another service-based industry is helpful but not required.

Who Thrives Here

• Take ownership and follow through on commitments.
• Communicate openly, professionally, and respectfully.
• Stay organized while managing multiple priorities.
• Look for solutions instead of focusing on problems.
• Support teammates and contribute to a positive work environment.
• Continuously seek opportunities to learn, improve, and grow.
• Take pride in serving customers during some of life's most challenging moments.
• Lead through their actions, regardless of their title.

What We Offer

We believe investing in great people is one of the best investments we can make.

• Competitive compensation based on experience
• 401(k) Retirement Plan
• Profit Sharing
• Cash Balance Pension Plan
• Paid vacation and holidays
• Ongoing training and professional development
• Opportunities for advancement and increased responsibility
• Stable, year-round employment with a growing, locally owned business
• Health Insurance Marketplace guidance and resources to help employees explore coverage options tailored to their individual needs

SERVPRO of Bear, New Castle, and Upper Darby is an Equal Opportunity Employer.

Each SERVPRO franchise is independently owned and operated.

Picture yourself here fulfilling your potential.

At SERVPRO® can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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